Raul Mini
Amsterdam
Summary
Hospitality professional looking for a new career to suit my actual situation/age. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
35
35
years of professional experience
Work History
Restaurant Owner Manager
Pianeta Terra
06.2000 - 01.2024
- Built Pianeta Terra into one of the premier fine dining Italian establishments globally, recognized for excellence.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Maximized efficiency with streamlined processes for reservations, check-ins, and other front desk procedures.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Restaurant Owner/Manager
Spago Restaurant
06.1995 - 03.1999
Music Club Manager
Sugar Reef
04.1992 - 03.1995
Assistant Manager
Tall Orders
04.1990 - 02.1992
Chef De Rang
L' Incontro Restaurant (*)
08.1988 - 03.1990
Skills
Hospitality professional
Policy Implementation
Teamwork and Collaboration
Professional and Courteous
MS Office
Computer Skills
Verbal and written communication
Work Planning and Prioritization
Interpersonal Relations
Time Management
Attention to Detail
Customer Service
Languages
Italian
Native language
English
Proficient
C2
Dutch
Upper intermediate
B2
Russian
Intermediate
B1
Spanish
Intermediate
B1
Timeline
Restaurant Owner Manager
Pianeta Terra
06.2000 - 01.2024
Restaurant Owner/Manager
Spago Restaurant
06.1995 - 03.1999
Music Club Manager
Sugar Reef
04.1992 - 03.1995
Assistant Manager
Tall Orders
04.1990 - 02.1992
Chef De Rang
L' Incontro Restaurant (*)
08.1988 - 03.1990
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