Charlen Isidra Benders
Philipsburg
Summary
Dedicated Professional proficient in connecting clients with the right support services and professionals to help achieve their goals. Skilled in communication, negotiation, and conflict resolution. Possessing a deep understanding of support services and a proven track record of successfully assisting clients. Committed to providing compassionate support and advocacy to individuals in need
Overview
24
24
years of professional experience
Work History
CSR/ Underwriter
ICWI Insurances
12.2021 - Current
- Managing portfolios for the key broker accounts, serving as the primary point of contact for all insured and in house matters
- Responsible for the broker's relationship management through concise communication and sales development
- Respond to client inquiries and resolved issues in a timely, professional manner
- Contributed to development of sales with growth through brokerage and car dealership participation.
- Updated account information to maintain customer records
Front Office
Boogaard Insurances
03.2017 - 11.2021
- Responsible for handling front office reception and administration duties, creating and renewing existing policies in ANVA (motor and medical)
- Cross selling of insurance products to clients
- Handling medical as well as motor claims
- As broker's, calling different insurance companies (as well as offshore insurance) to place different client's portfolio
- Handling complaints as well as being an intermediary between clients and manager for problematic cases
- Entering ENNIA Bookings (personal accident and collective risk) in ANVA system for the account of TELEM, also generating and sending of invoices for collection for such accounts
- Handling medical mutation from different insurance companies for clients.
In House Sales Agent
Oyster Bay Beach Resort
11.2014 - 04.2016
- Reaching sales targets and goals for by team and managers, while establishing, maintaining and expanding customer base and servicing the needs of existing customers
- Increasing new sales opportunities through various entertainment ideas and maintaining close customer relations to analyze their fun and luxury vacation needs.
Asst. Marketing Manager.
Burger King (4 branches) / Today Newspaper
09.2012 - 04.2013
- Assistant Marketing Manager overseeing the Advertising department at The Today Newspaper
- Executed the tasks Accounts Receivable / Payable for the company, and maintained all the administrative and secretarial responsibilities.
FMR/Sales Agent Rep.
Caribbean Lottery (GTECH)
03.2011 - 03.2012
- The creation and execution of various new promotions to increase sales of tickets locally and online
- Researched locations to increase brand awareness of the Lottery
- Frequent visits to broker lottery locations in hopes to build stronger relationships and exposure between the locations
- Executed the A/R for the online ticket sales for each broker agent
- Assisted the IT department on software upgrades.
Euro Caribbean Linkup Real Estate N. V
03.2006 - 06.2010
- Administration and reception of clients and new agents
- Sync and Property information on both hard and soft copy ensuring data on each property was up-to-date
- Maintain and amendments during the closing of property sales
- Occasionally assisted real estate agents on open houses and property showings
- Inter-island travel for research on various properties; of which several properties where bought and sold due to negotiations between myself, buyers and sellers.
Saint Martin United NGO Federation
03.2004 - 11.2004
- Meetings between SUNFED and other organizations to ensure information were synced and correct in the Access Database that was locally housed in the organization for easy access.
Marketing assistant (job training)
Hotel Rosal
02.2000 - 11.2000
- Brainstorming of events that catered towards the mixing and mingling of guests and hotel staff
- Managed bookings of Dominican Republic and Local musical artist to entertain guests while at the hotel
- Assisted in the creation of advertising materials for the hotel that was placed online and at the Airport
- The creation of tour package for the guests by combining various tours on the island
- Initiated signed contract agreements between certain sight-seeing tour operators and taxis to provide services for hotel guests
- Assisted at the accounting department.
Education
Majoring in Business Management, Concentration On C.I.S.
Project Secretary And Capital Investment Decision Making
(Ongoing)Bookkeeping, QuickBooks, Accounting And Internal Audit
Personal Insurance
G.E.D (General Education Diploma)
St.Dominic High School
01.1998
Skills
- Effective time management through careful planning
- Excellent written and strong communication skills
- Willingness to learn and capacity to apply new information
- Efficient success in troubleshooting and problem resolution
- Ability to establish rapport with clients effectively
- Penchant for organization
- Positive and personable nature
- Reporting Abilities
- Decision-Making
- Self-Motivated
- Strong computer skills
Languages
English
Spanish
Papiamento
Dutch
Timeline
CSR/ Underwriter
ICWI Insurances
12.2021 - Current
Front Office
Boogaard Insurances
03.2017 - 11.2021
In House Sales Agent
Oyster Bay Beach Resort
11.2014 - 04.2016
Asst. Marketing Manager.
Burger King (4 branches) / Today Newspaper
09.2012 - 04.2013
FMR/Sales Agent Rep.
Caribbean Lottery (GTECH)
03.2011 - 03.2012
Euro Caribbean Linkup Real Estate N. V
03.2006 - 06.2010
Saint Martin United NGO Federation
03.2004 - 11.2004
Marketing assistant (job training)
Hotel Rosal
02.2000 - 11.2000
Majoring in Business Management, Concentration On C.I.S.
Project Secretary And Capital Investment Decision Making
Bookkeeping, QuickBooks, Accounting And Internal Audit
Personal Insurance
G.E.D (General Education Diploma)
St.Dominic High School
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