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Hi, I’m
RAMI BDIRI
Facility Coordinator Manager
Hoofddorp,NH
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Summary
Experienced professional with a strong background in customer service and management. Proven ability to resolve issues and enhance team performance. Skilled in cross-functional collaboration and adapting in diverse environments.
Overview
9
years of professional experience
1
Certification
7
years of post-secondary education
Work History
Abri du voyageur HotelMontreal
Hotel Manager
01.2023 - Current
Job overview
- Handled guest complaints and offered complimentary services for hardship cases.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Administered new hire paperwork and maintained employee files.
- Oversaw reservations received from direct calls and provided room availability information.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Input and confirmed reservations for guests.
Metro mon épicierMontreal
E-Commerce Personal Shopper
11.2021 - Current
Job overview
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Completed pickup and shopping orders for customers
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Reset store displays for special events and seasonal merchandise changes.
- Kept detailed inventory records to best meet customer needs and suggest alternatives to substitue products or supplies.
auctioneer continental Montreal
Photographer
01.2020 - 06.2021
Job overview
- Photographer/employe, Set up camera control equipment, stands and tripods for shoots.
- Coordinated and completed photoshoots for items that need to be sold in auction
MOTEL PIERREMontreal
Motel Manager
10.2017 - 07.2020
Job overview
- Assisted guests at check-in, providing information on various services within hotel.
- Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Responded to and resolved guest issues or complaints.
S & j construction LTDWinnipeg
Receptionist
01.2017 - 09.2017
Job overview
- Sorted incoming mail and directed to correct personnel each day.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Game city VLT Novoline Cavaria (varese,Italy)
Floor Manager
03.2016 - 05.2017
Job overview
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
McGill UniversityMontreal
Bachelor of Arts from Languages, Literatures, And Cultures,
09.2018 - 05.2022
A. ManzoniVarese (Italy)
High School Diploma
09.2004 - 06.2008
Skills
- Teamwork oriented, ready to take initiatives and able to quickly problem solve, seek information, eager to learn and improve team cohesiveness and agility
- Self-motivated and able to work with a high level of autonomy and independence
- Have a High level of proficiency in selling and negotiation skills as well as how to manage objections and adversity
- Able to proactively identify issues, opportunities, and resolutions and is able to present and effectively
- communicate issues and recommendations to marketing and sales management
- Good capacity to adjust to multicultural settings thanks to international work experience
Certification
- Attestation/Certification PAB training center placement PREMIUM JANUARY 2023
- Attestation/Certification LOI90 training center placement PREMIUM JANUARY 2023
- Carte/ training program RCR training center placement PREMIUM JANUARY 2023
- Carte/training program PDSP-PDSB training center placement PREMIUM JANUARY 2023
- Certified Medication Aide (CMA) training center placement PREMIUM JANUARY 2023
- Certified Nursing Assistant (CNA) training center placement PREMIUM JANUARY 2023
- Home Care Aide (HHA) training center placement PREMIUM JANUARY 2023
- Decontamination and sterilization of medical devices World health organization APRIL 2023
- Human Rights Consultant's certification
US Institute of Diplomacy and Human Rights MAI 2023
Accomplishments
- INTERPERSONAL RELATIONS My experience has taught me to deal politely with customers and to encourage and direct their choices
- ORGANIZATIONAL ABILITIES
- I acquired interpersonal skills thanks to teamwork in which the team was evaluated by the ability to reach goals while working with deadlines.
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancementWork from home optionCompany CultureFlexible work hoursPersonal development programsAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Smartsheets
Excel
Languages
Italian
Native language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
Timeline
Hotel Manager
Abri du voyageur Hotel
01.2023 - Current
E-Commerce Personal Shopper
Metro mon épicier
11.2021 - Current
Photographer
auctioneer continental
01.2020 - 06.2021
McGill University
Bachelor of Arts from Languages, Literatures, And Cultures,
09.2018 - 05.2022
Motel Manager
MOTEL PIERRE
10.2017 - 07.2020
Receptionist
S & j construction LTD
01.2017 - 09.2017
Floor Manager
Game city VLT Novoline
03.2016 - 05.2017
A. Manzoni
High School Diploma
09.2004 - 06.2008
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