Rajesh Patel
IT Manager
Arnhem,GE
Summary
IT Infrastructure & Operations Manager with over 15 years of experience leading IT teams, managing enterprise infrastructure, IT asset governance, CMDB quality control, and ISO27001 compliance. Proven track record in cloud operations, cybersecurity, ITIL service governance, vendor management, and process automation.
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
15
15
years of professional experience
3
3
Certifications
3
3
Languages
Work History
IT Manager
QTwee Nederland B.V. / Noot Holding BV
Ede, Gelderland
08.2022 - Current
- Lead IT team of professionals managing global infrastructure and user operations.
- Developed asset lifecycle processes ensuring full visibility of IT hardware and software.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Maintained ISO27001 compliance, preparing documentation and closing audit findings.
- Improved procurement workflows and reduced licensing waste through better tracking.
- Collaborated with India development teams on secure infrastructure and access governance.
- Enhanced disaster recovery readiness and reduced recovery time.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
Manager IT
Insigno Quipment Technologies Pvt Ltd
Ahmedabad, Gujarat
01.2018 - 07.2022
- Managed infrastructure security, cloud adoption, and configuration standards.
- Reduced downtime through improved monitoring and incident response processes.
- Created cloud governance and cost monitoring strategy achieving 20% savings.
- Improved patching, vulnerability management, and ISO27001 documentation.
- Developed SOPs improving service consistency and operational quality.
System Administrator → IT Manager
Insigno Quipment Techologies Pvt Ltd
Ahmedabad, Gujarat
08.2010 - 01.2018
- Managed servers, networks, storage, firewalls, virtual machines, and backups.
- Maintained end-to-end IT asset inventory including tagging, tracking, and documentation.
- Improved monitoring visibility and reduced incident resolution times.
- Coordinated vendors, contracts, AMC renewals, and upgrade projects.
- Researched and recommended new technologies and strategies for improving system performance.
- Analyzed network traffic and performance metrics to optimize system performance.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
Education
Post Graduation - Cybersecurity Management & Data Science
IIM Nagpur
Nagpur 04.2001 -
Master of Science - Information Technology
Halifax University
London 04.2001 -
Skills
Operating Systems: Windows Server, Linux
Cloud Platforms: Azure, Microsoft 365, Entra ID
Networking: Switching, Firewalls, VLANs, VPN
Virtualization: Hyper-V, VMware
Change management
IT service management
Team collaboration
Information confidentiality
Risk mitigation planning
IT risk management
IT infrastructure
IT asset management
Information security
Technical troubleshooting
IT procurement
Accomplishments
- Achieved consistent ISO27001 compliance across multiple audit cycles without major non-conformities.
- Reduced cloud and infrastructure spend through optimization initiatives.
- Introduced automation improving asset tracking accuracy and audit readiness.
- Strengthened CMDB relationships improving change management impact analysis.
- Improved global IT collaboration between Europe and India operations.
Certification
Certified in Cybersecurity (CC)
Timeline
IT Manager
QTwee Nederland B.V. / Noot Holding BV
08.2022 - Current
Manager IT
Insigno Quipment Technologies Pvt Ltd
01.2018 - 07.2022
System Administrator → IT Manager
Insigno Quipment Techologies Pvt Ltd
08.2010 - 01.2018
Post Graduation - Cybersecurity Management & Data Science
IIM Nagpur
04.2001 -
Master of Science - Information Technology
Halifax University
04.2001 -
Core Competencies
- IT Asset Management (ITAM): Procurement, lifecycle tracking, license governance, disposal, auditing.
- Configuration Management (CMDB): CI structure, dependency mapping, baselines, data accuracy controls.
- Cloud & Infrastructure: Azure operations, optimization, Windows Server, virtualization, networking.
- Governance & Compliance: ISO27001 audits, ITIL processes (Incident, Problem, Change, Release).
- Cybersecurity: Hardening, vulnerability remediation, patching, MFA, access control.
- Project Management: Stakeholder coordination, documentation, automation initiatives.