Rajesh M G
Amstelveen
Summary
12+ years' experience in on IT Service Industry and Smart Energy Industry Domain with excellent Technical and Communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Service Engineer
Lookbeo Technologies
06.2021 - 06.2023
- Providing technical support and troubleshooting for hardware and software issues.
- Installing, configuring, and maintaining computer systems, networks, and servers.
- Responding to service requests and incidents, diagnosing problems, and resolving technical issues in a timely manner.
- Respond to and prioritize user requests and incidents through a ticketing system
- Perform hardware and software installations, updates, and patches to maintain optimal system performance
- Collaborating with cross-functional teams to ensure smooth IT operations.
- Conducting regular system audits and updates to ensure security and performance.
- Creating and maintaining documentation for IT processes, procedures, and configurations.
- Managing user accounts, permissions, and access controls.
- Monitoring network performance and ensuring data backups are performed regularly.
- Assisting in the planning and execution of technology projects and upgrades.
- Keeping up-to-date with industry trends and emerging technologies
Technical Support Engineer
MSE-Management and Supplies for Electrical Equipment
12.2015 - 05.2021
- Performed root cause analysis of reported issues to enact corrections
- Designed tailored engineering solutions for customers based upon key requirements
- Provided guidance on installing and integrating new hardware components and software to remote clients
- Explained technical information in clear terms to promote better understanding for non-technical users
- Suggested software and hardware modifications to reduce lag time and improve overall speed
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems
- Analysis and settlement of warranty and claims with dealers and suppliers
- Giving training on products and field support to clients
Project Coordinator
MH Al Muftah Est
01.2011 - 11.2015
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
Project Coordinator
TEAM Work Contracting LLC
11.2009 - 11.2011
- Coordinated presentations for customers and project members to detail project scope, progress and results
- Conducted research and gathered key information for use in upcoming project planning
- Reviewed documentation to verify conformance with established project criteria
- Provided outstanding service to all parties involved with project, promoting effective and lasting business relationships
Education
Post-Graduation Diploma - Computer Applications
Scientific And Technical Education Development Council
Kerala, India06.2008
Bachelor of Science - Electronics & Computer Hardware
Mahatma Gandhi University, Mar Augusthinose College
Kerala, India04.2005
Skills
- IT Service Management
- IT Hardware and Software
- Product Support and Service
- Technical Support
- Problem Solving
- Troubleshooting, Configuration
- Repair & Replacement
- Customer service
- Ticketing software
- Documentation
- Windows 10, MacOS, Office365
- LAN/WAN, TCP/IP, IoT, RS 485, MDM
- Energy Management Systems
- Test & Measurement, Calibration
Accomplishments
Employee of the year MSE 2017-2018
Employee of the year Lookbeo Technologies 2022
Certification
- MCSE
- NMI Training on Welmec 7.2 Issue Software Guide, Smart Energy Meter Testing, NL
- Advanced Meter Infrastructure Certificate by Honeywell
- Smart Energy Meter Training Certificate by Elster, Germany
- Smart Energy Meter Testing Certificate by Zera Gmbh, Germany
Languages
Malayalam
Native language
English
Proficient
C2
Dutch
Beginner
A1
Hindi
Proficient
C2
Tamil
Advanced
C1
Travelling
I like to travel to new places and explore its culture.
Timeline
IT Service Engineer
Lookbeo Technologies
06.2021 - 06.2023
Technical Support Engineer
MSE-Management and Supplies for Electrical Equipment
12.2015 - 05.2021
Project Coordinator
MH Al Muftah Est
01.2011 - 11.2015
Project Coordinator
TEAM Work Contracting LLC
11.2009 - 11.2011
Post-Graduation Diploma - Computer Applications
Scientific And Technical Education Development Council
Bachelor of Science - Electronics & Computer Hardware
Mahatma Gandhi University, Mar Augusthinose College
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