Summary
Overview
Work History
Education
Skills
Accomplishments
Organization - Position
Volunteer Experience
Timeline
Generic
Rahmad Ramadhan Siregar

Rahmad Ramadhan Siregar

Wageningen

Summary

As an enthusiastic and empathic person, I am eager to learn, overcome the challenges, and design policies and planning development.

Overview

7
7
years of professional experience

Work History

English Customer Service Officer of ECommerce

PT Shopee International Indonesia
12.2021 - 07.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Communication Staff

PT AL ZUBARA MANPOWER INDONESIA
11.2020 - 06.2021
  • Contacting the Indonesian Embassy and Foreign Embassy
  • Building cooperation with manpower agencies in Indonesia and overseas
  • Worked well in a team setting, providing support and guidance.

English Tutor

Language Center
01.2019 - 12.2019
  • Improved students' English skills through personalized learning programs.
  • Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
  • Supported teacher instruction, thoroughly discussing concepts, and designing custom practice questions.


Customer Service Officer

PLN Disjaya
08.2018 - 10.2018
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided primary customer support to internal and external customers.
  • Set up service appointments to handle advanced technical concerns at customer locations.

Economics Teacher

MAN Purwokerto 2
01.2017 - 07.2017
  • Adapted teaching strategies to remain inclusive to multiple learning styles.
  • Planned lessons to reflect group and individual student needs utilizing creative instruction to teach individual roles of citizenship.
  • Facilitated learning with aids, technology and equipment to stimulate higher-level thinking.

English Coach

MAN 2 Purwokerto
01.2016 - 01.2017
  • Trained and mentored students on fundamentals of coaching to apply best practices and strategies.
  • Provided feedback to students to improve English skill and increase drive to succeed.
  • Monitored team practices to establish high level of performance.

Education

Master of Science - International Development Studies

Wageningen University & Research
Wageningen, Netherlands
11.2024

Bachelor of Science - Economic Development

Universitas Jenderal Soedirman
Purwokerto
09.2017

Skills

  • Critical Thinking
  • Communication
  • English
  • Computer
  • Coordination
  • Team Development

Accomplishments


  • The Champion and Best Speaker of National Debate Competition 2016, from Sriwijaya University, Palembang
  • The Champion of Debate Competition in Java 2015, from Jenderal Soedirman University, Purwokerto
  • The Second Runner up of National Economic Debate Competition 2014, from Indonesia Banking School (IBS) Jakarta

Organization - Position

  • Manager of Activity & Event Avicenna Muslim Student Association Wageningen, 2023-current
  • Member of International Student organization of Wageningen (ISOW), 2022 to 2023
  • Chairman of GENBI Purwokerto 2016
  • Minister of Talent Economic Student Union 2016
  • Minister of Talent English Club 2015
  • Master of Ceremony TOEFL Seminar 2014

Volunteer Experience

  • 2019, Laskar Pengajar Indonesia (LPI), Teaching Programme, Kediri, Indonesia
  • 2016, Community Service of Students, Economic Department, Kebumen, Indonesia

Timeline

English Customer Service Officer of ECommerce

PT Shopee International Indonesia
12.2021 - 07.2022

Communication Staff

PT AL ZUBARA MANPOWER INDONESIA
11.2020 - 06.2021

English Tutor

Language Center
01.2019 - 12.2019

Customer Service Officer

PLN Disjaya
08.2018 - 10.2018

Economics Teacher

MAN Purwokerto 2
01.2017 - 07.2017

English Coach

MAN 2 Purwokerto
01.2016 - 01.2017

Master of Science - International Development Studies

Wageningen University & Research

Bachelor of Science - Economic Development

Universitas Jenderal Soedirman

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Rahmad Ramadhan Siregar