Rahmad Ramadhan Siregar
Wageningen
Summary
As an enthusiastic and empathic person, I am eager to learn, overcome the challenges, and design policies and planning development.
Overview
7
7
years of professional experience
Work History
English Customer Service Officer of ECommerce
PT Shopee International Indonesia
12.2021 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Communication Staff
PT AL ZUBARA MANPOWER INDONESIA
11.2020 - 06.2021
- Contacting the Indonesian Embassy and Foreign Embassy
- Building cooperation with manpower agencies in Indonesia and overseas
- Worked well in a team setting, providing support and guidance.
English Tutor
Language Center
01.2019 - 12.2019
- Improved students' English skills through personalized learning programs.
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
- Supported teacher instruction, thoroughly discussing concepts, and designing custom practice questions.
Customer Service Officer
PLN Disjaya
08.2018 - 10.2018
- Responded to customer calls and emails to answer questions about products and services.
- Provided primary customer support to internal and external customers.
- Set up service appointments to handle advanced technical concerns at customer locations.
Economics Teacher
MAN Purwokerto 2
01.2017 - 07.2017
- Adapted teaching strategies to remain inclusive to multiple learning styles.
- Planned lessons to reflect group and individual student needs utilizing creative instruction to teach individual roles of citizenship.
- Facilitated learning with aids, technology and equipment to stimulate higher-level thinking.
English Coach
MAN 2 Purwokerto
01.2016 - 01.2017
- Trained and mentored students on fundamentals of coaching to apply best practices and strategies.
- Provided feedback to students to improve English skill and increase drive to succeed.
- Monitored team practices to establish high level of performance.
Education
Master of Science - International Development Studies
Wageningen University & Research
Wageningen, Netherlands11.2024
Bachelor of Science - Economic Development
Universitas Jenderal Soedirman
Purwokerto09.2017
Skills
- Critical Thinking
- Communication
- English
- Computer
- Coordination
- Team Development
Accomplishments
- The Champion and Best Speaker of National Debate Competition 2016, from Sriwijaya University, Palembang
- The Champion of Debate Competition in Java 2015, from Jenderal Soedirman University, Purwokerto
- The Second Runner up of National Economic Debate Competition 2014, from Indonesia Banking School (IBS) Jakarta
Organization - Position
- Manager of Activity & Event Avicenna Muslim Student Association Wageningen, 2023-current
- Member of International Student organization of Wageningen (ISOW), 2022 to 2023
- Chairman of GENBI Purwokerto 2016
- Minister of Talent Economic Student Union 2016
- Minister of Talent English Club 2015
- Master of Ceremony TOEFL Seminar 2014
Volunteer Experience
- 2019, Laskar Pengajar Indonesia (LPI), Teaching Programme, Kediri, Indonesia
- 2016, Community Service of Students, Economic Department, Kebumen, Indonesia
Timeline
English Customer Service Officer of ECommerce
PT Shopee International Indonesia
12.2021 - 07.2022
Communication Staff
PT AL ZUBARA MANPOWER INDONESIA
11.2020 - 06.2021
English Tutor
Language Center
01.2019 - 12.2019
Customer Service Officer
PLN Disjaya
08.2018 - 10.2018
Economics Teacher
MAN Purwokerto 2
01.2017 - 07.2017
English Coach
MAN 2 Purwokerto
01.2016 - 01.2017
Master of Science - International Development Studies
Wageningen University & Research
Bachelor of Science - Economic Development
Universitas Jenderal Soedirman