Raffaele Ceci
Haarlem
Summary
Proven leader and strategic planner, adept at enhancing customer satisfaction and streamlining processes, significantly boosting efficiency at Bayer Operations BV. Excelled in team leadership and customer relationship management, employing strong communication and problem-solving skills to exceed project goals and improve partner performance.
Overview
18
18
years of professional experience
Work History
Customer Interface Business Partner & Team Lead
Bayer Operations BV
09.2016 - Current
- Increased client satisfaction by streamlining business processes and implementing innovative solutions.
- Handled problematic customers and clients to maintain excellent customer service.
- Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
- Managed and lead cross-functional teams to deliver high-quality projects on time and within budget.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Optimized team performance by providing continuous feedback, coaching, and development opportunities.
- Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
- Implemented business strategies, increasing revenue, by supporting commercial/marketing team
- Monitored partner performance and provided feedback on areas of improvement.
Customer Interface Account Specialist
Monsanto Agricoltura Italia SPA
02.2007 - 09.2016
- Managed sales orders from Italian Customers by providing the best in class customer service.
- Managed the return process for damaged or defective goods, mistakes ensuring prompt resolution for customers and minimizing financial loss for the company.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Coordinated with suppliers to ensure timely restocking of high-demand items, preventing potential sales losses.
- Optimized order fulfillment process, reducing time from order placement to shipment.
Education
High School Diploma -
IMD - ESP: Engage Shape Perform
Amsterdam, Netherlands2023
High School Diploma -
ProSell
Latina2018
High School Diploma -
SalesForce.com
Parma2015
Gallup - Strenghts Finder
ParmaIstud -
ParmaCegos - Customer Relationship That Last
ParmaHigh School Diploma -
Liceo Scientifico Pacifici Et De Magistris
Priverno2009
Skills
- Team Leadership, teamwork and collaboration
- Change management and process improvements
- Problem solving
- Communication
- Analytical and strategic planning
- Adaptability
- Customer oriented and customer relationship management
- Positivity and includer
- Self-Assurance
Timeline
Customer Interface Business Partner & Team Lead
Bayer Operations BV
09.2016 - Current
Customer Interface Account Specialist
Monsanto Agricoltura Italia SPA
02.2007 - 09.2016
High School Diploma -
IMD - ESP: Engage Shape Perform
High School Diploma -
ProSell
High School Diploma -
SalesForce.com
Gallup - Strenghts Finder
Istud -
Cegos - Customer Relationship That Last
High School Diploma -
Liceo Scientifico Pacifici Et De Magistris
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