Rachel Soekanda - Von Zengen
Heerlen
Summary
Hardworking multilingual administrative professional with excellent analytical skills and a demonstrated knowledge of providing quality customer service and support. Adept in identifying customer needs and delivering effective solutions to problems. Bringing forth a positive and friendly attitude and ready to embark on a next journey.
Overview
20
20
years of professional experience
Work History
Customer Service - Sales Support Executive
Futura Ingredients
04.2023 - Current
- Boosted sales performance by providing efficient administrative support to the sales team
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns
- Streamlined sales processes with effective use of CRM software (NetSuite) for better data management
- Developed strong client relationships through prompt communication and striving for excellent service quality
- Ensured timely deliveries to customers satisfaction while maintaining clear communication between warehouse, internal departments and salesteam
- Facilitated smooth communication between sales managers and customers, ensuring timely responses to queries
Administative Professional
Zuyderland Hospital
10.2017 - 03.2023
- Collecting and accurate processing of Add-on medication data, to ensure the yearly (60 ml euro's) reimbursement target from healthcare insurance companies
- Collaborated with cross-functional teams on resolving data discrepancies to boost the departments performance
- Updated internal databases with patient medication data, ensuring accuracy throughout the organization's systems
- Meeting with various medical departments to maintain timely completion of monthly administrative deadlines
Health Insurance Advisor / customer service agent
Aevitae/CZ group
03.2014 - 09.2017
- Provided customers with quality assistance through phone calls, emails, and internet chats
- Discussed health insurance promotions and health insurance products to achieve better service for the customer
- Redirected calls as needed and worked with my supervisor and other departments to resolve any outstanding issues or complaints
- Exuded friendliness, professionalism and enthusiasm for the company mission
Customer Contact Centre Representative
Municipality of Sittard-Geleen
03.2009 - 02.2014
- Optimized records and calendars to keep municipality information updated and accessible
- Answered all incoming calls and provided citizens with exceptional customer service and support
- Accurately verified confidential information and updated information databases as necessary
- Aimed to protect the privacy and confidentiality of all citizens records
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments
Human Recources assistant & National Accounts support
HAGO NL
11.2006 - 08.2008
- Assisted with payroll and organized payroll tax records
- Worked with administrators to resolve questions about payroll, pay-rates, and deductions
- Making employee contracts and assisted with take overs
- Handled work logs and the organization of employee files
- Established sales goals by forecasting annual performance quotas and projecting expected sales volume for existing products
- Created quarterly analysis and performance reports for management to review
Sales Support
Van Stralen B.V.
12.2003 - 02.2006
- Effectively negotiated new transport contracts to reduce direct costs of logistics
- Providing shipments under EXW and FCA Incoterms with documents like financial Letters of Credit, Bill of Lading, Packing slips etc
- Monitored and traced shipments and deliveries within Europe, US, Asia and Russia
- Documented all shipments and deliveries
- Provided a positive and hassle-free customer experience
- Worked one-on-one with vendors and suppliers (B2B)
Education
BBA - Nederlands Recht
Radboud University
Nijmegen, Netherlands01.2005
Bachelor of Arts - Sociaal Juridische Dienstverlening
Hogeschool Zuyd HBO
Sittard, Netherlands01.2002
Skills
- Customer Service - Expert
- Adaptability - Expert
- Fast Learner - Expert
- Ability to Work in a Team - Experienced
- Communication Skills - Experienced
- Microsoft Office - Experienced
- Cross-Functional Communication - Experienced
Languages
English
Advanced
C1
Dutch
Proficient
C2
German
Upper intermediate
B2
Bahasa Indonesia
Upper intermediate
B2
Personal Information
- Place of Birth: Holtum, Born
- Date of Birth: 08/31/74
Hobbies and Interests
Travelling, films & concerts, cooking and sampling exotic dishes.
Timeline
Customer Service - Sales Support Executive
Futura Ingredients
04.2023 - Current
Administative Professional
Zuyderland Hospital
10.2017 - 03.2023
Health Insurance Advisor / customer service agent
Aevitae/CZ group
03.2014 - 09.2017
Customer Contact Centre Representative
Municipality of Sittard-Geleen
03.2009 - 02.2014
Human Recources assistant & National Accounts support
HAGO NL
11.2006 - 08.2008
Sales Support
Van Stralen B.V.
12.2003 - 02.2006
BBA - Nederlands Recht
Radboud University
Bachelor of Arts - Sociaal Juridische Dienstverlening
Hogeschool Zuyd HBO
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