RACHANA GHADI

Outline:

Working for EU IT Services Business at Venlo. Responsible for overseeing and managing the project management office - reporting to Sr Manager PMO and project Manager.

Key Responsibilities:

• Monitored programme progress against key governance milestones, facilitating the management of risks and post-review actions, and escalating significant issues as appropriate.
• Coach and train project team members on the overall project methodology and the PPM tool (KeyedIn/Jira).
• Used monthly estimates vs. actual data to keep project financials on track.
• Implemented program and project governance standards for project deliverables.
• Built strong relationships with stakeholders for project cohesiveness.
• Deployed Business Transformation Frameworks and respective methodologies and instilled project disciplines within projects and the wider team.
• Organised resource allocation process, providing overall workload and capacity analysis.
• Improved operations by generating project status reports and identifying issues for corrective action.

Key Achievements/Projects:

• Expertly crafted intuitive dashboards and status reports that are tailored to the needs of stakeholders and the leadership team.
• Implemented several process improvements which better aligned with programme improvements and increased programmed efficiency.

Outline:

Worked as a PMO/Project manager for a business solution provider company focused on Healthcare and IT services. Responsible for project management, performance metrics, and resource optimization.

Key Responsibilities:

• Lead project teams, ensuring effective communication and risk mitigation. Monitor and control project elements, proactively meeting client expectations.
• Performance Metrics & KPIs: Develop and maintain project performance indicators, aligning with client metrics. Ensure KPIs stay within project scope.
• Resource Optimization: Define resource needs and succession plans for critical roles.
• Collaboration & Presentations: Collaborate across departments and deliver compelling presentations for new opportunities.
• Project Initiation & Planning: Initiate and manage IT and healthcare service projects.
• Establish realistic timelines and checkpoints.
• Policy Adherence & Discrepancy Resolution: Implement policies and procedures to optimize performance.
• Resolve discrepancies and enhance safety adherence.
• Executive Reporting & Orchestration: Create executive reports and presentations. Orchestrated projects within tight timeframes and budgets.
• Documentation & Reporting: Develop manuals and reporting structures, including dashboards.

Key Achievements:

• Successfully delivered IT and healthcare service projects on time and within budget.
• Enhanced performance and compliance with policy implementation.
• Contributed to project success by improving safety adherence and resolving discrepancies.
• Improved project documentation and transparency with comprehensive manuals and reporting structures.

Outline:

Operations Manager for a medical transcription company. Responsible for managing operations at the Mumbai Office.

Key Responsibilities:

• Overseeing daily operations at the Mumbai office. Ensuring efficient workflow and adherence to quality standards.
• Motivating and fostering teamwork to consistently meet and exceed volume and quality expectations set by clients.
• Leading recruitment efforts and conducting induction programs for new team members. Ensuring a smooth onboarding process.
• Providing on-the-job training for new team members to enhance their skills and meet production requirements.
• Meeting client-defined turnaround times (TAT) for processing medical documents. Managing the FTP server to regulate the flow of daily work to and from the client web portal.
• Ensuring seamless data transfer and client satisfaction.

Key Achievements:

• Consistently exceeded client expectations for both volume and quality.
• Maintained a high level of client satisfaction through timely document processing and communication.