Rabindra Phuyal
Summary
Seeking a challenging position or other opportunity within a company/ organization related to management that contribute strong skills, and expand knowledge.. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Monkey Temple
Amsterdam
05.2021 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Food and Beverage
Bollywood Restaurant
Amsterdam,Netherland
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Managed bar and wait staff and directed hiring program.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
Assistant Housekeeping Supervisor
Marcopolo
- Restocked room supplies such as facial tissues for personal touch with every job.
- Evaluated employee performance and developed improvement plans.
- Managed laundry sorting, washing, drying, and ironing.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeping Supervisor
Best Western Hotel
Amsterdam,Netherland
- Removed soiled sheets, washcloths and towels.
- Prepared rooms with top-notch standards every time.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Reported equipment malfunctions or breakdowns to your supervisor .
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Assistant Manager
Greek Restaurant
Amsterdam,Netherland
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Marketing Co-, Coordinator and Claim
Prudential Insurance Company
Kathmandu
09.2014 - 08.2015
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Coached employees through day-to-day work and complex problems.
Programme Conflict Transfer Of Natural Resources
National Federation Of Irrigation Water Users Association
Kathmandu
08.2010 - 11.2010
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
Education
Certificate - Business Analytics
Growth Tribe
Netherland,Amsterdam 05.2022 - 2022.11
Graduate - Hospitality Final,
Wittenborg University of Applied Science
Apeldoorn,NetherlandBachelor - Business Administration
T.U,Shanker Dev
Kathmandu,NepalHigh School Diploma -
Classic College
Kathmandu,NepalSkills
Strong decisionundefined
Languages
Nepali, Dutch (A2-B1)
Native language
English
Proficient
C2
Certification
Certification Of Achievement(Workshop on Team Building)
Timeline
Certificate - Business Analytics
Growth Tribe
05.2022 - 2022.11
Restaurant Manager
Monkey Temple
05.2021 - Current
Marketing Co-, Coordinator and Claim
Prudential Insurance Company
09.2014 - 08.2015
Programme Conflict Transfer Of Natural Resources
National Federation Of Irrigation Water Users Association
08.2010 - 11.2010
Food and Beverage
Bollywood Restaurant
Assistant Housekeeping Supervisor
Marcopolo
Housekeping Supervisor
Best Western Hotel
Assistant Manager
Greek Restaurant
Graduate - Hospitality Final,
Wittenborg University of Applied Science
Bachelor - Business Administration
T.U,Shanker Dev
High School Diploma -
Classic College
Similar Profiles
Luke SimmonsLuke Simmons
Customer Service Representative at Grease Monkey and Monkey SplashCustomer Service Representative at Grease Monkey and Monkey Splash
Nymole BunnaNymole Bunna
Volunteer at Preah Buddha Rangsey Temple (Khmer Temple)Volunteer at Preah Buddha Rangsey Temple (Khmer Temple)
Sarah MartinSarah Martin
Childcare Provider at Monkey Business DaycareChildcare Provider at Monkey Business Daycare