Overview
Work History
Education
Skills
References
Languages
Timeline
AssistantManager

Rabina Awal

Amsterdam,NH

Overview

2025
2025
years of professional experience

Work History

Breakfast Server(freelancing)

NH Amsterdam Leidseplein
04.2023 - 05.2023
  • Prepared dining areas for breakfast service, ensuring cleanliness and table settings were up to standard
  • Greeted and seated guests, provided menus, and informed them of daily specials and breakfast options
  • Delivered food and beverages accurately and promptly, maintaining a warm and professional attitude
  • Assisted guests with dietary needs, special requests, and additional needs, providing a personalized dining experience
  • Managed a high-volume dining area efficiently, ensuring each guest received prompt service
  • Handled payments and processed transactions accurately, maintaining records for billing and accounting

Assistant Manager

Kohinoor Indian Restaurant
06.2022 - 10.2024
  • Delivered exceptional customer service by addressing customer inquiries and handling complaints with professionalism
  • Assisted in managing schedules and reservations, ensuring smooth guest flow and minimal wait times
  • Maintained accurate records of customer interactions and feedback, implementing strategies to improve service
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Hosting(Freelancing)

De L' Europe Amsterdam
  • Greet and assist guests upon arrival, providing information on amenities, local attractions, and hotel policies
  • Act as the main point of contact for VIP guests, ensuring their preferences are met and any issues are resolved quickly
  • Coordinate with various departments to ensure seamless guest experiences, from check-in to check-out
  • Conduct follow-up calls and surveys to gather feedback and implement improvements in guest relations

Room Service Attendant (Freelancing)

Kimpton De Witt Hotel , NH Hotel
  • Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
  • Garnished completed orders and arranged foods to please customers.
  • Verified accuracy and quality of orders before delivery.
  • Met guests' needs by delivering meals and snacks and retrieving additional items.

Education

MBA - Business Administration

Wittenborg University of Applied Sciences
04-2024

Skills

  • Guest relations and hospitality service
  • Customer service excellence
  • Conflict resolution
  • Strong communication skills
  • Interpersonal skills
  • Experience in food and beverage service
  • Time management
  • Multitasking
  • Detail-oriented
  • Attentive to guest needs

References

Available upon request.

Languages

Nepali
Native language
English
Upper intermediate
B2
Hindi
Upper intermediate
B2

Timeline

Breakfast Server(freelancing)

NH Amsterdam Leidseplein
04.2023 - 05.2023

Assistant Manager

Kohinoor Indian Restaurant
06.2022 - 10.2024

Hosting(Freelancing)

De L' Europe Amsterdam

Room Service Attendant (Freelancing)

Kimpton De Witt Hotel , NH Hotel

MBA - Business Administration

Wittenborg University of Applied Sciences

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Rabina Awal