Rabina Awal
Amsterdam,NH
Overview
2025
2025
years of professional experience
Work History
Breakfast Server(freelancing)
NH Amsterdam Leidseplein
04.2023 - 05.2023
- Prepared dining areas for breakfast service, ensuring cleanliness and table settings were up to standard
- Greeted and seated guests, provided menus, and informed them of daily specials and breakfast options
- Delivered food and beverages accurately and promptly, maintaining a warm and professional attitude
- Assisted guests with dietary needs, special requests, and additional needs, providing a personalized dining experience
- Managed a high-volume dining area efficiently, ensuring each guest received prompt service
- Handled payments and processed transactions accurately, maintaining records for billing and accounting
Assistant Manager
Kohinoor Indian Restaurant
06.2022 - 10.2024
- Delivered exceptional customer service by addressing customer inquiries and handling complaints with professionalism
- Assisted in managing schedules and reservations, ensuring smooth guest flow and minimal wait times
- Maintained accurate records of customer interactions and feedback, implementing strategies to improve service
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Hosting(Freelancing)
De L' Europe Amsterdam
- Greet and assist guests upon arrival, providing information on amenities, local attractions, and hotel policies
- Act as the main point of contact for VIP guests, ensuring their preferences are met and any issues are resolved quickly
- Coordinate with various departments to ensure seamless guest experiences, from check-in to check-out
- Conduct follow-up calls and surveys to gather feedback and implement improvements in guest relations
Room Service Attendant (Freelancing)
Kimpton De Witt Hotel , NH Hotel
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Garnished completed orders and arranged foods to please customers.
- Verified accuracy and quality of orders before delivery.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
Education
MBA - Business Administration
Wittenborg University of Applied Sciences
04-2024
Skills
- Guest relations and hospitality service
- Customer service excellence
- Conflict resolution
- Strong communication skills
- Interpersonal skills
- Experience in food and beverage service
- Time management
- Multitasking
- Detail-oriented
- Attentive to guest needs
References
Available upon request.
Languages
Nepali
Native language
English
Upper intermediate
B2
Hindi
Upper intermediate
B2
Timeline
Breakfast Server(freelancing)
NH Amsterdam Leidseplein
04.2023 - 05.2023
Assistant Manager
Kohinoor Indian Restaurant
06.2022 - 10.2024
Hosting(Freelancing)
De L' Europe Amsterdam
Room Service Attendant (Freelancing)
Kimpton De Witt Hotel , NH Hotel
MBA - Business Administration
Wittenborg University of Applied Sciences