Prince Joshy

• Delivered exceptional customer service while upholding cleanliness, food safety, and hygiene standards.
• Trained and mentored new staff to ensure adherence to operational and service standards.
• Led shifts and coordinated team tasks, facilitating issue resolution and complaint management.
• Optimized training processes, achieving recognition for surpassing service targets.

• Analyzed security logs to detect and respond to potential incidents.
• Collaborated with security team on vulnerability assessments to bolster system defences.
• Researched cyber threats and generated comprehensive reports for informed decision-making.
• Established troubleshooting protocols for hardware, software, and network challenges, enhancing reliability.

Diagnosed and resolved client-reported security and system issues, ensuring minimal downtime.
Monitored and maintained CCTV systems to guarantee continuous surveillance operation.
Conducted Breach detection and system integrity checks to uphold network security.
Assembled and configured computer systems and security hardware per client specifications.

• Installed and configured computer systems, delivering on-site and remote technical support.
• Diagnosed and resolved hardware, software, and network issues to maintain system performance.
• Serviced and maintained CCTV, IP, and Wi-Fi cameras to ensure optimal functionality.
• Assisted staff with technical support and troubleshooting needs, enhancing operational efficiency.