To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Senior Business Analyst/ Product Owner - Software Development
Cam Management Solutions
07.2021 - 11.2023
Led 3 the Incident, Compliance, and Strategic Roadmap teams as a Product Owner/Senior Business Analyst
Provided guidance and supervision to four fellow Business Analysts
Conducted Backlog prioritization meetings with the product leadership team, maintaining an accurate and comprehensive product roadmap
Engaged in requirements elicitation, analysis, and creation of business requirement documents, maintaining a well-organized backlog for sprint planning
Verified that the developed solutions align with specified requirements through timely BA Verifications.
Served as a liaison between business stakeholders and development teams, fostering effective communication and mutual understanding
Managed client interactions by comprehending their requirements, ensuring transparent communication, and aligning expectations for successful project delivery and client satisfaction
Kept Release Notes and User Guides consistently up to date, synchronizing with production feature releases
Provided prompt responses to inquiries on live tickets raised through customer support applications (Freshdesk).
Business Analyst - Software Development
Fortude (Pvt) Ltd
02.2021 - 05.2021
Involved in planning, requirement gathering and documentation of projects and finalizing project scope
Performing system demonstrations to multiple stakeholders
Finalizing scope and walkthrough of the projects and coordination with the development team
Involved in development of a fully customized project management tool for the company.
Business Analyst/ Consultant - Products and Engineering
POTENZA (PVT) LTD
03.2019 - 12.2020
Pre-Sales activities and system demonstrations,
Requirement gathering, developments and project Go Live and post Go Live support
System configurations, SIT, UAT and User Trainings
Coordination with internal development team and third-party vendors and developers.
Relationship Associate (Corporate and Investment Banking)
Citi Bank Sri Lanka
09.2015 - 08.2017
Accompanying Relationship managers on client meetings, product/service discussions and client training programs
Working with the Head of Corporate Bank and Regional teams on country revenue mappings for a client base of 100+ Corporate
Taking a lead role in the 'Know Your Customer' Due diligence by obtaining information from current and prospective clients