Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Date Of Birth & Nationality
Hobbies and Interests
Timeline
Generic
Prabin Menon

Prabin Menon

Eindhoven

Summary

Accomplished Senior Operations Manager with a robust military background, and extensive experience in managing large teams and driving business growth at Capgemini in the Netherlands. Proven expertise in people management, project management, and business unit management, with a strong focus on performance monitoring and customer relationship building. Successfully negotiated contracts to improve profit margins and streamlined hiring strategies for optimal talent acquisition. Demonstrated ability to lead cross-functional teams, optimise workflows in technical publications, and enhance employee training programmes. Career goal: to leverage extensive operational support skills to drive strategic initiatives and foster organisational growth.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Senior Operations Manager

Capgemini
02.2025 - Current
  • Managed a comprehensive unit of 45 resources featuring engagement managers, domain specialists, senior coordinators and engineers.
  • Responsible for frequent client visits, business growth, negotiations, and sales pitches, along with sales managers, for Tech publications.
  • Managed allocation of bench resources.
  • Streamlined hiring strategies with a focus on talent management.
  • Responsible for the offshore and onsite resource management, and visa approvals.
  • Developed strategies for effective allocation of new employees.
  • Negotiated contracts with suppliers and vendors, securing favourable terms that improved profit margins.
  • Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
  • Worked with leadership to develop and implement action plans to protect company assets and profitability.

Senior Business Unit Manager

Capgemini
01.2024 - 02.2025
  • Managed a diverse team of 65 including Engagement Managers, Leads, SPOCs, and Domain Experts.
  • Negotiated contracts with suppliers and vendors, securing favourable terms that improved profit margins.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching milestones.
  • Managed customer service operations, resolving issues promptly to maintain high satisfaction levels.
  • Worked with leadership to develop and implement action plans to protect company assets and profitability.
  • Managed personnel hiring, reviewing CVs, conducting interviews and selecting top-qualified candidates.
  • Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
  • Conducted market research to keep up-to-date with industry trends, competitor activity and customer initiatives.
  • Coordinated training programmes for staff, enhancing skills and supporting career development.
  • Served as an integral member representing NL in the global tech publications community, aiming to drive forward-looking development.

Senior Project Coordinator

Capgemini
02.2019 - 01.2024
  • Implemented quality control procedures, ensuring deliverables met or exceeded client expectations.
  • Led a team of 20 resources from both offshore and onsite locations.
  • Participated in the recruitment and selection of project team members, ensuring the right mix of skills and experience.
  • Conducted regular project reviews and reports for senior management, providing insights into project performance and future projections.
  • Cultivated strong relationships with stakeholders through regular updates and strategic engagement activities.
  • Negotiated contracts with vendors and suppliers, optimising budget allocations without compromising on quality.
  • Allocated resources effectively, balancing workload across projects to optimise team performance and project results.
  • Facilitated clear and consistent communication across project teams and with stakeholders, enhancing collaboration and transparency.

Senior Project lead

Capgemini
10.2016 - 02.2019
  • Managed complaints with calm, clear communication and problem-solving.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Identified issues, analysed information and provided solutions to problems.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Picked up additional tasks to aid team success.
  • Trained and mentored employees to maximise team performance.
  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Lead a team of 15 members for Aerospace Tech publications.

Senior Program Manager

Indian Airforce
03.1996 - 06.2016
  • Collaborated with marketing teams to align project launches with strategic marketing campaigns, maximising exposure and impact.
  • Led a division consisting of 150 defense personnel and assets.
  • Handled various military projects, and client interactions for collaborations and sales.
  • Directed avionics operations efficiently at various airbases.
  • Coordinated daily operations and training for planning and development staff.
  • Led budget discussions, balancing customer and company needs.
  • Collaborated with senior management to understand needs, successes and failures of existing strategies.
  • Engaged with senior management to report on programme status, risks, and achievements, securing ongoing support and resources.

Education

Master of Business Administration (MBA) - Human Resource Management

Annamalai University

Master of Arts - Sociolgy

Annamalai University

Bachelor of Engineering - Electronics & Communication

Institution of Engineers (India)

Skills

  • People Management
  • Business Unit Management
  • Performance monitoring
  • Customer relationship building
  • Employee training
  • Project Management
  • Presales & Sales Strategy
  • Budgeting & Planning
  • Leadership & Mentorship
  • KPI Monitoring
  • Team Building & Coordination
  • Negotiation Skills
  • Recruitment & Talent Acquisition
  • Workflow Optimization in Technical Publications
  • Performance reviews
  • Efficient communication
  • Operational support

Certification

  • Connected Manager (Harvard ManageMentor Spark)
  • Lean Sigma Yellow Belt

Languages

English
Hindi
Tamil
Malayalam
Dutch

Accomplishments

  • Could grow the business with capgemini from 2 resources to 17 resources and two projects at one client.
  • Was an integral part in bringing down the b ench resources from 15 to zero in 2024 by finding the correct assignment for the resources.
  • First person to pitch the Tech pub in NL with ASML.
  • Built and nurtured key client relationships to grow the business in the diversified fields.
  • Always maintained above 8.1 in the pulse peakon employee well being survey.

Date Of Birth & Nationality

DOB: 03/02/1978

Nationality: Dutch

Hobbies and Interests

  • Travelling
  • Numismatics and philately
  • Badmintoin
  • Chess

Timeline

Senior Operations Manager

Capgemini
02.2025 - Current

Senior Business Unit Manager

Capgemini
01.2024 - 02.2025

Senior Project Coordinator

Capgemini
02.2019 - 01.2024

Senior Project lead

Capgemini
10.2016 - 02.2019

Senior Program Manager

Indian Airforce
03.1996 - 06.2016

Master of Arts - Sociolgy

Annamalai University

Master of Business Administration (MBA) - Human Resource Management

Annamalai University

Bachelor of Engineering - Electronics & Communication

Institution of Engineers (India)

Similar Profiles

CREATE PROFILE
Prabin Menon