Po-Yee De Haas
Profielschets
Senior Retail Leader with over 30 years of experience in premium fashion retail. Passionate about developing people, building lasting relationships and creating
high-performing teams through trust, empathy and continuous improvement.
I believe sustainable commercial success starts with engaged employee and exceptional customer experiences.
Overzicht
37
37
jaar werkervaring
7
7
Talen
Werkervaring
Assistant-manager
Rosmode
Amstelveen
2026.01 - Current
- Monitored staff performance and developed improvement plans.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Developed and maintained safety protocols to ensure a safe working environment for all employees.
- Streamlined operational processes, resulting in a 15% increase in efficiency.
Storemanager
Zadig & Voltaire
Amsterdam
2025.07 - 2025.09
- same tasks that I have done in my previous workexperience as manager, managed raise set monthly targets with 10% in the first month and 40% in second months
Storemanager
Pink Gellac
Amsterdam
2023.04 - 2025.07
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Stored stock safely and securely to maintain quality of goods.
- Merchandised displays to showcase new and popular items.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Implemented theft prevention measures to reduce store losses.
- Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
Store manager and Coordinator
Pepe Jeans
Amsterdam
2004.02 - 2023.03
- Enthusiastically interacted with customers and executive leaders to boost sales and team morale.
- Revamped store appearance and displays to reflect seasonal trends and promotions.
- Fostered positive relationships with customers and suppliers.
- Managed cash and reconciled tills with rigorous security measures.
- Delegated work based on sales targets and individual employee strengths.
- Forecasted sales performance to efficiently budget and order stock.
- Delivered quality service with friendly and professional demeanour.
- Resolved complex customer enquiries, disputes and complaints.
- Taught staff to delivery outstanding customer service through strong training programs and ongoing mentoring.
- Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
- Coordinated promotional events to increase customer footfall and promote new product launches.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Implemented theft prevention measures to reduce store losses.
Storemanager
Het Bos
Amsterdam
1989.01 - 2004.01
- Spoke to customers in multiple languages to resolve problems and answer questions.
- Engaged with customers to better understand needs and deliver excellent service.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Customised customer experiences to build brand loyalty.
Reservations Agent
Resinter
Amsterdam
1992.09 - 1994.07
- Applied company selling strategy across all reservations systems, managing availability of room types and locations.
- Booked and managed hotel reservations, employing company policies to handle cancellations and complaints.
- Organised and communicated needs of VIP guests, paying extreme attention to detail.
Opleidingen
Diploma - Tourism
MTRO
UtrechtH.A.V.O. - secondary school
Pieter Nieuwland College
AmsterdamVaardigheden
- Store merchandise stocking
- Store opening and closing management
- Store merchandise handling
- Strong people management skills
- Results-based leadership
- Customer experience
- Market and competitor analysis
- Sales KPI management
- Promotions coordination
- Product ordering
- Stock control systems
- Store security measures
- Health and Safety regulations
- Cash handling
- Crisis management capabilities
- Scheduling employees
- Employee motivation techniques
- Staff mentoring
- Retail software usage
- Performance monitoring
- Brand Promotion
- Sales Leadership
- Staff rota arrangement
- Proactive initiative
- Relationship Management
- Good communicator
- Positive attitude
- Time-management
- Emotional intelligence
- Client Relationship Management
- Team building skills
LANGUAGES
Dutch
First language
English
Gevorderd
Chinese(Cantonese)
Gevorderd
German
Gevorderd
Spanish
Licht gevorderd
French
Licht gevorderd
Japanese
Beginner
Tijdlijn
Assistant-manager
Rosmode
2026.01 - Current
Storemanager
Zadig & Voltaire
2025.07 - 2025.09
Storemanager
Pink Gellac
2023.04 - 2025.07
Store manager and Coordinator
Pepe Jeans
2004.02 - 2023.03
Reservations Agent
Resinter
1992.09 - 1994.07
Storemanager
Het Bos
1989.01 - 2004.01
Diploma - Tourism
MTRO
H.A.V.O. - secondary school
Pieter Nieuwland College
References
- Pepe Jeans< HR manager Nina Hormann from AWWG +34936327500
- Pink gellac Retail manager Kirsten de Ruiter PG +31641570799