Piotr Ostrowski

Leading global operations for Dyninno’s online travel business, with a focus on scaling payments, data, and risk management to support international growth.

Key Responsibilities:

• Oversee global payment operations, PSP relationships, and compliance (PCI DSS, GDPR).
• Manage fraud and risk processes tailored to travel e-commerce.
• Lead data analytics & BI to drive decision-making and performance insights.
• Direct market expansion initiatives in new regions.
• Operate and enhance internal business tools and rule-based systems.
• Build and lead cross-functional teams across payments, analytics, and operations.

Highlights:

• Enabled seamless multi-region payment rollout, boosting conversion and reducing costs.
• Drove expansion into new markets through a data-driven strategy.
• Reduced fraud losses via targeted controls and risk policies.
• Improved operational efficiency by streamlining toolsets and reporting.Leading global operations for Dyninno’s online travel business, with a focus on scaling payments, data, and risk management to support international growth.

• Program-manage cross-functional initiatives by working with partners across operations, product, marketing, legal and regional teams to scope, test and implement payments initiatives.
• Lead the work across Product and sub-regional Operations teams to drive improvement in our payment processing, improving the experience and reducing overall net arrears.
• Improve user experience, and drive awareness and adoption of payment methods in alignment with the payment mix strategy.
• Maintain a central view of the operational priorities, progress and plans for ongoing management of our Payments initiatives.
• Payment ecosystem measurement: run analyses that look beyond the obvious metrics, contextualize and identify payment issues, and support the implementation of solutions to improve the rider and driver experience.
• Be the central Operations contact for all Payment topics across the region, working with cross-functional teams to find solutions and resolve issues raised by sub-regional stakeholders.
• Communicate and update key regional and central partners on a regular basis.
• Engage other experts for feedback and integrate it effectively to develop highly actionable solutions and drive implementation across the organization
• Implemented data-driven decision making to inform business strategies and drive operational excellence.

• Manage team of payment specialists responsible for payout to strategic partners.
• Coordinate the activities across the team required to deliver the strategy and accomplish objectives, support the team in their personal development.
• Cooperate with risk department to ensure compliance of all payment processes.
• Work with product team on creating and implementing a new billing system.
• Plan internal tools and processes and work with product and engineering teams to build them to improve internal efficiency as well as the customer experience.
• Analyze operational bottlenecks and automate controls.

• Lead a team of dedicated payment specialists, coordinate the activities across the team required to deliver the strategy and accomplish objectives, support the team in their personal development.
• Oversee daily operations, ensure KPI's are reached.
• Identify, design, initiate, and drive innovations on Payment Operations processes.
• Remain up-to-date on industry information, regulations, new products, enhancements, system changes and compliance issues.
• Work with product teams to design and embed their product into existing scalable operations while understanding how this impact other departments.

• Drive the development and evolution of the company's global banking capabilities, by strategically identifying & deploying suitable cash collection products within target countries (Direct Debit, Virtual accounts etc.)
• Map needs for different countries/regions, carry out competitive analysis to select the top vendors
• Effectively and efficiently deal with all BAU banking issues and queries.
• Liaise with internal and external stakeholders across all levels of seniority.
• Bank relationships management: allocate business across partners in the most effective way to ensure best market practices and high service standards are delivered, negotiate SLA's whenever feasible and regularly update internal stakeholders about performance.
• Identify opportunities to drive value through process automation and the elimination of process waste.
• Launching new products, implementation from first step to full functionality.

• Handle customer inquiries
• Determine customer needs and provide solutions with regards to their banking requirements
• Sale and cross sale bank financial products
• Educate and advise customers on product options and technology

• Establish and maintain strong relationships with internal and external stakeholders
• Driving business development initiatives to grow the business by identifying trends and advising marketing to set up programs