Pinto Thomas
Amstelveen
Summary
Skilled in building cross-functional teams, demonstrating excellent communication skills. An adaptable and transformational team player with an ability to work independently, conducting effective trainings and developing opportunities that further establish organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Specialist
Marsh McLennan Global services India Pvt Ltd
01.2022 - 08.2023
- Production and processing of Insurance certificates in EZcert system
- Identifying the Rush and regular request as per client requirements
- Uploading the correct insurance coverage after analyzing the client request
- Renewal of insurance coverages and uploading new coverages in the system for old and new clients.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Travel Consultant
Self Employed
01.2018 - 01.2021
- Helping clients identify their ideal travel package based on their suggestions and requirements
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
Business Lead
TATA Consultancy Services Ltd.
04.2006 - 04.2018
- Subject Matter Expert Airline Fare Audit
- Deliver Domain and Process Training to all new joiner and team for Lufthansa Airlines project
- Quality assurance
- Auditing Fare, Tax and Commission for ARC and BSP market
- Issue ADM, ACM, Write-off as per client request
- Dispute handling for ARC and BSP market
- Analyzing Net and Corporate contracts for uploading in Sirax system.
- Enhanced customer satisfaction through implementing targeted improvements in product quality and service delivery.
- Evaluated team performance and provided coaching to address inefficiencies.
Junior Auditor
Zero Octa Sourcing Pvt Ltd
01.2005 - 04.2006
- Auditing Airline tickets
- Quality Checker
Education
Bachelors of Commerce -
Mumbai University, India
2004
Skills
Cross functional
Mentoring
Communication
Analytical thinking
Decision making
Coordination
Certification
- Certified Forklift and Hi-Reach Truck Operator, India
- Diploma in International Travel and Tourism
- IATA/FIATA Introductory course
Languages
English
personal information
- Date of Birth: 19th July1983
- Nationality: Indian
Timeline
Specialist
Marsh McLennan Global services India Pvt Ltd
01.2022 - 08.2023
Travel Consultant
Self Employed
01.2018 - 01.2021
Business Lead
TATA Consultancy Services Ltd.
04.2006 - 04.2018
Junior Auditor
Zero Octa Sourcing Pvt Ltd
01.2005 - 04.2006
Bachelors of Commerce -
Mumbai University, India
- Certified Forklift and Hi-Reach Truck Operator, India
- Diploma in International Travel and Tourism
- IATA/FIATA Introductory course
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