Summary
Overview
Work History
Education
Skills
Languages
Certification
Hobbies and interests
Timeline
Generic
Phuong Ho

Phuong Ho

Utrecht

Summary

Motivated early-career professional focused on learning and development. Applies education and training in Finance and Accounting to support organisational growth. Sets measurable goals and leads teams to achieve performance targets. Drives continuous improvement through data-informed process enhancements.

Overview

3
3
Languages
1
1
Certification
1
1
year of professional experience

Work History

Restaurant Supervisor

Non La - Kimmade
Utrecht
03.2026 - Current
  • Trained 2 workers weekly in food preparation, money handling, and cleaning roles to enhance operational efficiency.
  • Developed and delivered comprehensive training programmes, resulting in 45% improvement in team skills and performance.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Addressed customer complaints, resolving issues promptly to uphold customer satisfaction.

Restaurant Worker

Mr.Dam Banh Mi
Utrecht
09.2025 - 12.2025
  • Handled customer complaints with calm, clear communication, contributing to a 24% increase in service quality weekly.
  • Assisted in opening and closing restaurants by setting tables and preparing sanitation areas for 500+ items daily in a fast-paced environment.
  • Coordinated with finance teams to manage budgets and calculate daily revenue from 250+ orders.

Education

Bachelor of Science - International Business

Hogeschool Utrecht
Utrecht
01-2029

Certificate of Higher Education -

Ngo Quyen High School
Ho Chi Minh, Vietnam
01-2025

Skills

  • Technology: Microsoft ( Word, PowerPoint, Excel, Outlook, Teams), Power BI, Canvas
  • Proactive efficiency
  • Customer service
  • Operations management
  • Cost control

Languages

English
Advanced
C1
Dutch
Elementary
A2
Vietnamese
Proficient
C2

Certification

  • Excel 2021 certification (Office 2021/LTSC)

Hobbies and interests

  • Listening to Music, Gym, AI, Business/Finance, Reading Book

Timeline

Restaurant Supervisor

Non La - Kimmade
03.2026 - Current

Restaurant Worker

Mr.Dam Banh Mi
09.2025 - 12.2025

Bachelor of Science - International Business

Hogeschool Utrecht

Certificate of Higher Education -

Ngo Quyen High School
Phuong Ho