Philippa Durling
Admissions Officer
Wassenaar, The Netherlands
Summary
Experienced and proven Admissions professional looking to return to Australia. More than 7 years experience as Admissions Officer for highly respected International School in The Netherlands. Determined candidate working with families from around the world and considered an effective team player. Detail-oriented and dependable with strong organisational skills, collaborative worker with internal stakeholders and external organisations. Proven ability to handle pressure and responsibility with a willingness to go the extra mile to ensure satisfaction for all stakeholders in the admissions process. Australian citizen who has lived overseas for 13 years with ability to move quickly.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Admissions Officer
American School Of The Hague
Wassenaar, NL
6 2017 - Current
- First point of contact for families embarking on application journey via OpenApply admissions portal from inquiry through to enrollment providing excellent customer service
- Meet with prospective families both online and in person to answer questions, discuss academics and provide tours of different campuses highlighting student development, encouraging teacher engagement and showcasing school achievements in all divisions
- Organise open house events, liaising with potential families and professional organisations to showcase school life and facilities
- Prepare, create and distribute reports, utilising data from various student information databases for school leadership and other school stakeholders
- School External Testing Coordinator for PSAT, SAT and ACT administrations, ensuring availability of proctors and required support staff during both paper and now digital tests for up to 150 students.
- Together with Admissions Director, coordinate orientation activities for incoming students, providing welcoming environment that encourages success from day one
- Manage integration of data from OpenApply database to other school platforms ensuring data integrity is maintained
- In collaboration with AD, plan and successfully organise all school "back to school" event to encourage and develop community spirit for over 1,000 attendees
- Work with Divisional Principals and Counsellors to give input on applications and follow up on recommendations as required
- Handle sensitive information with discretion and ensure all cultural sensitivities are observed
- Help maintain records of historical data to monitor enrollment trends
- Collaborate with members of Engagement team on delivering monthly newsletters to prospective and newly enrolled families
- Implemented digital re-enrollment process using OpenApply and now maintain reports, together with AD, to ensure correct data is in place and all analytics are correct
Counselling Assistant
American School Of The Hague
2013 - 2017
- Assisted counsellors in daily operations of school counselling programs
- Provided assistance for student intakes and withdrawals in coordination with Admissions Office
- Processed confidential student records, recommendations and applications at intake and withdrawal
- Coordinated and administered student entrance examinations and placement tests for schools when necessary.
Sub Line Coordinator and Substitute Teacher
American School Of The Hague
2012 - 2014
- Coordinated substitute schedules to accommodate unscheduled absences and planned vacations ensuring classes were covered and supervised by appropriately qualified personnel
- Covered sick leave in various subjects when needed and followed lesson plans provided by absent teacher, Grades PreK - Grade 12.
School Librarian/Special Needs Assistant/Kindergarten Assistant
Our Lady of Good Counsel Catholic School
2008 - 2011
- Boosted reading interest among students by creating themed book displays featuring diverse genres, authors, and topics
- Designed and refreshed children's educational displays, featured books, and interactive games
- Assisted teachers with research and provided books for the classroom
- Worked with a student with additional needs ensuring they stayed on task and completed work, whilst simultaneously ensuring they integrated into the classroom and felt part of the group
- Supported the Kindergarten teacher and assisted in a class of 24 students with key learning outcomes and special projects.
Reading Support Specialist
Seaforth Public School
2006 - 2007
- Assisted struggling readers by providing individual lessons, resulting in improved reading comprehension and fluency
- Conducted ongoing assessments of student progress, adjusting instructional methods accordingly for best results
- Promoted and witnessed love of reading and literacy to all students
- Assessed and reported on each student's reading progress in accordance with policies developed by the school.
Education
Diplome De L'Université De Lille III: French/English - French Studies
1983 - 1985
- Elected to President for Student Union in 1985
Skills
Highly skilled in Admissions portal OpenApply and data integration
Effective communicator with proven cultural understanding
Problem solver who can think 'outside the box'
Analytical and critical thinker, works well under pressure, able to multitask as necessary
Empathetic by nature but able to find ways to brighten someone's day
Excellent presentation with recognised public speaking skills
Accomplishments
- Working in a team of 2, assisted with the successful implementation of a new admissions portal OpenApply ensuring that all required school faculty had sufficient training in operating the platform.
- Asked to represent American School of The Hague at OpenApply conferences in Nice France, London UK and Madrid Spain.
- Acted as interim Admissions Director for extended periods on 2 separate occasions when position holder was on sick leave as well on annual leave. Received commendation for ensuring the smooth continuation of all work practices.
- Ensured enrollment of new students, worked with school Leadership Team predicting enrollment numbers and provided established Admissions reports to LT in a timely manner.
- Lead Chaperone for Thailand Sustainable Development Goals (SDG) Program run by school, working with Thai partner "Foundation for Educational Development" to assist Burmese migrants in Thailand.
- Member of Data Integration Group ensuring systems in the school work together.
Languages
Fluent French
Proficient
C2
Knowledge of Dutch & German
Intermediate
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leavePersonal development programsInterests
Cooking
Reading
Australian Rules Football, especially the Sydney Swans
Mahjong
Software
Proficient in Microsoft suite (word, excel, powerpoint)
Proficient in Google (docs, sheets, drive, calendar, slides etc)
Proficient in OpenApply an admissions portal