PETYA GEORGIEVA

• People management - 40%

- Participation in hiring processes, conducting onboarding and trainings as well as, mentoring junior staff to surpass department KPIs

- Organization and optimization of operative workflow and tasks

- Conducting performance evaluations and quality checks to deliver precise feedback and identify improvement areas

• Business Process management - 30%

- Monitoring, evaluating and refining cMRO processes

- Preparing process documentation

- Conducting aligning meetings and workshops with stakeholders

• Operative tasks - 30%

- Processing purchase orders

- Analyzing suppliers' performance and initiating TAT/cost improvements

• Business analysis - 30%

- Compiling and analyzing data to measure performance

- Reporting on department performance to upper management

- Collecting customer feedback

• Escalation management - 40%

- Resolving complex customer complaints

• Operative tasks - 30%

- Conducting meetings with Customer Service Managers and Key Account Managers

• Operative tasks - 100%

- Processing purchase orders efficiently to ensure timely procurement

- Conducting meetings with suppliers to discuss requirements and resolve issues

- Performing supplier evaluation analysis to assess performance and compliance

• Handling incoming correspondence
• Updating office policies to reflect changing business needs and regulations
• Overseeing recruitment processes
• Managing supplier relationships
• Tracking inventory levels of office supplies, preventing stock shortages
• Processing invoices and purchase orders
• Managing database

• Managing high volume of inbound calls for quick resolution of customer issues
• Handling customer complaints, providing appropriate solutions
• Assisting customers with product complaints, logging issues
• Boosting monthly sales revenue by promoting diverse product and service options
• Recording information about inquiries and complaints within internal database