Petra Barthová
Liberec,Liberec
Summary
International client-service and operations professional with customer support and order management experience in global environments. Resolve operational issues and manage time-sensitive requests through cross-functional coordination across sales, production, supply chain, and purchasing. Strong SAP/ERP process knowledge and clear German and English communication.
Overview
4
4
Languages
26
26
years of professional experience
Work History
Sales Officer
Busch Produktions GmbH / Busch Vacuum Solutions
Maulburg
05.2025 - Current
- Provide support to international customers and sales organisations,
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Provided accurate quotes and price information to inform customer decision-making.
- Customised service offerings to accommodate consumer needs.
- Coordinated with internal teams, including product development and customer service, to meet client needs effectively.
- Established and nurtured long-term relationships with key clients to secure repeat business and referrals.
- Exhibited first class customer follow-up support for enhanced service.
- Analysed sales performance data to identify trends, track progress against targets, and formulate strategies for improvement.
- Applied processes and systems with proven results to increase customer satisfaction.
- Tailored communication and sales approaches to match diverse client needs and preferences.
- Monitor orders and coordinate corrective actions with Production, Supply Chain, Purchasing and other stakeholders.
- Handle and coordinate customer complaints and operational escalations, supporting timely resolution and clear communication with the relevant parties.
- Manage time-sensitive customer requests and delivery issues, prioritising actions and keeping stakeholders informed of progress and solutions.
- Coordinate intercompany business and collaborate with colleagues across the international Busch organisation to resolve complex order and delivery issues.
- Maintain and update relevant order and customer information in SAP and related systems, supporting accurate documentation and operational transparency.
Senior Sales Officer / Key Account
Busch Výroba CZ s.r.o.
Liberec
05.2021 - 04.2025
- Managed an international internal-customer portfolio and built long-term working relationships with sales organisations worldwide.
- Processed inquiries and sales orders in SAP, including order and requested delivery date maintenance.
- Coordinated intercompany business and collaborated with customers and stakeholders in Purchasing, R&D and Finance.
- Maintained forecasts and monitored material flow, inventory and order status to support supply-chain continuity.
- Prepared regular KPI reports and analysed sales and operational data using Excel, Power BI and SAP.
- Conducted market and competitor analyses and supported achievement of agreed business targets.
Project and Sales Manager / Key Account
ATC – Automotive Technics Czech s.r.o.
Mladá Boleslav
03.2020 - 04.2021
- Identified business opportunities, developed new customer contacts and prepared commercial offers.
- Managed pricing discussions and negotiations and led business meetings.
- Coordinated project teams and personnel coverage; designed and implemented internal KPIs and reporting.
Business Consultant
DEUNET
Liberec
11.2007 - 03.2020
- Supported Czech companies entering the German market, including market preparation, website localisation and document translation.
- Coordinated market-entry activities and researched legal forms and regulatory requirements.
- Supported recruitment projects for German and Czech companies.
Interpreter and Translator (German / English / Czech)
DaimlerChrysler, Lyra TV, Český rozhlas and other clients
Prague
02.2002 - 10.2007
- Provided legal and business interpreting, conference moderation, website localisation and automotive translation.
Sales Director
LICHTWER CONSULT
Stuttgart / Prague
02.2002 - 10.2007
- Established the company's Eastern European branch in Prague, focusing on executive search for German companies.
- Managed customer recruitment assignments and the associated personnel-selection process.
Editor, Foreign Editorial Office
Český rozhlas 6 – Radio Prague
Prague
02.2001 - 03.2002
- Wrote and moderated news for a German-speaking audience.
Education
Legal Studies - for Certified Translators and Interpreters
Faculty of Law, Charles University
Prague01.2015
M.A. - International and Economic Policy
J. W. Goethe University
Frankfurt am Main, Germany01.1997
Bachelor’s degree - Foreign Trade
University of Economics
Prague, Czech Republic01.1992
Skills
- International client service and stakeholder communication
- Issue resolution and case coordination
- Prioritization of time-sensitive requests
- Process analysis and continuous improvement
- KPI reporting
- Creative problem solving
- Communication and presentation skills
- Report writing
- Negotiation expertise
Languages
German
Proficient
C2
English
Proficient
C2
Czech
Proficient
C2
Spanish
Elementary
A2
Additional Qualifications
- Court-appointed interpreter and translator, German–Czech
- Translation licence, English / German / Czech
Custom Section
- SAP S/4HANA / CRM
- Power BI
- Microsoft Office / Excel
- Ariba
- Jira
- Trello
- Adobe
Hobbies and interests
- Sports & Outdoor Activities: Swimming, mountain biking, trail running, skiing.
- Foreign languages
- Global affairs and political developments
Timeline
Sales Officer
Busch Produktions GmbH / Busch Vacuum Solutions
05.2025 - Current
Senior Sales Officer / Key Account
Busch Výroba CZ s.r.o.
05.2021 - 04.2025
Project and Sales Manager / Key Account
ATC – Automotive Technics Czech s.r.o.
03.2020 - 04.2021
Business Consultant
DEUNET
11.2007 - 03.2020
Interpreter and Translator (German / English / Czech)
DaimlerChrysler, Lyra TV, Český rozhlas and other clients
02.2002 - 10.2007
Sales Director
LICHTWER CONSULT
02.2002 - 10.2007
Editor, Foreign Editorial Office
Český rozhlas 6 – Radio Prague
02.2001 - 03.2002
Legal Studies - for Certified Translators and Interpreters
Faculty of Law, Charles University
M.A. - International and Economic Policy
J. W. Goethe University
Bachelor’s degree - Foreign Trade
University of Economics