Peter Herlaar
Enschede,OV
Summary
Dedicated Quality Manager with seven years of Quality experience in semiconductor and manufacturing sectors. Specialized in customer quality management, QMS implementation, and building strong internal-external collaborations. A skilled communicator and leader, adept at aligning customer expectations with internal teams and empowering colleagues through coaching and mentoring.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Quality Manager
NTS Hengelo
Hengelo
09.2022 - Current
- Lead Quality representative in Supplier Account Team (SAT) for Global ASML sites, serving as the first line of contact for ASML Quality worldwide.
- Managed ASML Customer Quality Management and oversaw QMS improvement & implementation.
- Conducted Internal Quality Auditing (ISO 9001), facilitated FMEA and audit processes.
- Implemented Lean Six Sigma principles and facilitated root cause analyses using tools like 8D and PDCA.
- Managed escalations and served as an interface between customer experience and internal stakeholders.
Emergency Response Team Leader
NTS Hengelo
Hengelo
07.2017 - Current
- Collaborated with other responders to develop strategies for responding to emergencies quickly and effectively.
- Provided guidance and support to team members during crisis situations.
- Conducted regular drills to evaluate effectiveness of emergency response plans and procedures.
Quality Engineer
NTS Hengelo
Hengelo
03.2020 - 08.2022
- Supported CNC milling and deburring department.
- Conducted Root Cause Analysis and supported Lead QE ASML SAT on RCA tasks.
- Ensured Quality Assurance and First Article Inspection compliance.
- Participated in New Product Introduction (NPI) projects and facilitated process improvement initiatives.
Quality Control
NTS Hengelo
Hengelo
11.2017 - 02.2020
- Monitored and registered product deviations within the cleanroom team.
- Conducted Root Cause Analyses and implemented preventive and corrective measures.
- Managed follow-ups on action plans and provided monthly deviation reports.
Education
Associate of Applied Science - Electrical Engineering
ROC Van Twente
Hengelo09-2007
Skills
- Quality Management & Control
- Lean Six Sigma Methodologies (Black Belt level)
- ISO 9001 Standards & Auditing
- Root Cause Analysis & Problem-Solving (8D, FMEA, PDCA)
- New Product Introduction (NPI) & Process Improvement
- Customer Relationship Management & Voice of Customer
- Team Leadership, Coaching & Mentoring
- Cross-functional Collaboration & Project Management
- Strong Communication Skills (English proficiency)
- Training & Development Alignment with Business Needs
- Office365
- Infor ERPLN
- CAQde REMNET Claim Management
Languages
Dutch
First Language
English
Advanced (C1)
C1
Certification
- Lead Auditor ISO 9001:2015 | LRQA | 2023
- Lean Six Sigma Black Belt (Theory) | LSSA | 2023
- ASQ Senior Quality Engineer | Mikrocentrum | 2023
- Lean Six Sigma Green Belt (Theory) | LSSA | 2022
- ASQ Quality Engineer | Mikrocentrum | 2022
- Cambridge English | Zwiers Language | 2022
Volunteering
06/2023 - Current
Chairman (interim), Skateboard Federatie Nederland (SFN), Den Haag, Zuid Holland
03/2022 - 05/2023
Secretary, Skateboard Federatie Nederland (SFN), Nieuwegein, Utrecht
10/2017 - 09/2018
Chairman, Skateboard Federatie Nederland (SFN), Amsterdam, Noord Holland
01/2009 - 07/2018
Secretary, Stichting Skateboard Nederland (then SFN), Amsterdam, Noord Holland
01/2002 - 01/2006
Volunteer, Manege de Boerskotten, Oldenzaal, Overijssel
01/2005 - 06/2012
Boardmember, Skateboardvereniging De Fabriek, Enschede, Overijssel
References
References available upon request.
Timeline
Customer Quality Manager
NTS Hengelo
09.2022 - Current
Quality Engineer
NTS Hengelo
03.2020 - 08.2022
Quality Control
NTS Hengelo
11.2017 - 02.2020
Emergency Response Team Leader
NTS Hengelo
07.2017 - Current
Associate of Applied Science - Electrical Engineering
ROC Van Twente
- Lead Auditor ISO 9001:2015 | LRQA | 2023
- Lean Six Sigma Black Belt (Theory) | LSSA | 2023
- ASQ Senior Quality Engineer | Mikrocentrum | 2023
- Lean Six Sigma Green Belt (Theory) | LSSA | 2022
- ASQ Quality Engineer | Mikrocentrum | 2022
- Cambridge English | Zwiers Language | 2022
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