PETER MAINA
Client Relationship Management| Operations & Logistics Support | Quality Assurance & Auditing
Nairobi
Summary
Detail-oriented and results-driven professional with a proven track record of delivering exceptional outcomes in inventory management, process improvement, and data-driven decision-making.
Experienced in managing multiple priorities, optimizing workflows, and driving measurable improvements in team performance.
Committed to accuracy and efficiency, with a strong ability to collaborate with cross-functional teams to achieve organizational success.
Possesses strong organizational skills with a proactive problem-solving approach, consistently navigating complex challenges while maintaining high-quality standards. Demonstrates competencies in process optimization and contributing to sustainable growth, bringing valuable expertise in driving seamless operations.
Overview
8
8
years of professional experience
Work History
Real Estate Consultant
Remax Kenya
01.2021 - 01.2023
- Preparing monthly sales reports and resolving discrepancies in payments
- Negotiating with buyers, sellers and other stakeholders to achieve favorable rates for clients
- Settling payoff deadlines or payment plans as action plan to recover outstanding payments daily
- Conducting quarterly market survey and analysis to identify emerging trends or opportunities in real estate
- Analyzing customer feedback to assess their needs and prepare reports on findings/recommendation monthly
- Preparing property valuations weekly and conducting feasibility studies to help clients make informed decisions
- Participating in weekly brainstorming with sales team to develop effective sales strategies to maximize exposure
- Providing expert advice and guidance to over 300 clients in buying, selling or leasing residential/commercial properties
- Facilitating and scheduling weekly property inspections, appraisals and procedures to ensure successful/legal transactions
- Coordinating with other real estate professionals, including attorneys, lenders and inspectors to ensure seamless transactions
- Handling a database of over 1,000 clients and maintaining positive relationships with them, addressing concerns or needs promptly
Front Office Administrator
Gameview Resort
01.2018 - 01.2020
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Facilitated seamless communication between departments through effective coordination and scheduling of meetings.
- Supported management in strategic decision-making with thorough research, data analysis, and detailed reports.
- Extensive knowledge in front office software like Acumatica, Syspro, Netsuite, etc.
- Streamlined front office procedures using a mix of automation and process improvements, saving over 15 hours per week.
- Successfully achieved a 98% guest satisfaction rate through outstanding customer service and proper utilization of CRM systems.
Senior Advanced Writer
Studywriters
01.2015 - 01.2017
- Company Overview: Ukraine
- Maintained a customer satisfaction score of 4.5 to 5 stars across 50+ projects, demonstrating a commitment to excellence and attention to detail
- Tracked and maintained accurate records of productivity metrics across 50+ projects, demonstrating strong organizational and data management skills
- Promoted to an editorial role within a year for exemplary performance, where I assessed 20+ new writers, improving team quality by 30%
- Managed and tracked content quality, ensuring it aligned with company standards and client expectations
- Tracked the productivity of writers, including monitoring the number of projects completed, meeting deadlines, and output quality
- Demonstrated strong organizational and multitasking skills by consistently meeting 100% of deadlines and efficiently managing multiple priorities
- Collaborated with cross-functional teams to refine workflows, resulting in a 20% increase in project turnaround times
Advanced Writer
The Study Mate (TSM)
01.2015 - 01.2017
- Company Overview: USA
- Delivered high-quality projects as part of the inaugural batch of writers, earning consistent client satisfaction ratings and reflecting reliability and attention to detail
- Provided decision-making support by tracking content performance and preparing comprehensive reports
- Maintained strong client relationships, achieving a 90% repeat customer rate by delivering top-tier content tailored to client needs
- Mastered the P24 writing style, optimizing content for search engine rankings (SERP) and enhancing conversion rates
- Maintained a record of client preferences, past projects, and content types to tailor future work to their expectations and requirements
- Demonstrated effective prioritization and organizational skills by constantly meeting tight deadlines while producing quality work
- USA
Education
Bachelor of Arts - Psychology
Kenyatta University
Kenya 04.2001 -
Skills
● Inventory Management & Record Keeping
● Data Analysis and Reporting
● Client Relationship Management
● Quality Assurance & Auditing
● Independent Worker
● Sustainability Reporting
● Proficiency in MS Office Suite
● Team Leadership
● Process Improvement & Optimization
● Performance Improvement
● Regulatory Compliance
● Operations & Logistical Support
● Critical Thinking and Problem-solving
● Time Management
Hobbies
● Poetry
● Playing musical instruments
● Photography
● Dancing
● Football
● Snooker player
● Cooking and Hygiene
● Reading
Timeline
Real Estate Consultant
Remax Kenya
01.2021 - 01.2023
Front Office Administrator
Gameview Resort
01.2018 - 01.2020
Senior Advanced Writer
Studywriters
01.2015 - 01.2017
Advanced Writer
The Study Mate (TSM)
01.2015 - 01.2017
Bachelor of Arts - Psychology
Kenyatta University
04.2001 -
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