Ruphus Joel R
#3, Chetty Street, Ayanavaram, Chennai
Summary
An encouraging assistant manager and analytical problem-solver with talent for team building, leading, motivating people and process optimisation. Proficient in using independent decision-making skills and sound judgment to positively impact team success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Keen on finding out ways to improve the process efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Supervisor, Assistant Manager
CitiCorp Services India Pvt Ltd (CSIPL)
04.2021 - Current
- Led a team of 15 through delegating daily tasks and responsibilities as well as recommended new work procedures to streamline operations.
- Conducted training, monitored quality and provided feedback on performance.
- Analysed operational information and made evaluative decisions for solving operational problems.
- Identified hiring needs to ensure adequate staffing.
- Assessed business risk and implemented controls for risk avoidance or mitigation.
- Monitored SLA and ensured client satisfaction.
- Identified lean opportunities to optimise the process.
- Spearheaded employee engagement activities across BU to positively impact organisational culture and team building.
Operations Analyst
CitiCorp Services India Pvt Ltd (CSIPL)
07.2019 - 04.2021
- Performed business analysis and documented the process.
- Provided regular status update for the team and the management.
- Served as the liaison between business and technology for ongoing automation initiatives.
- Identified opportunities for automation and implemented them resulting in FTE saves.
- Managed a team of 6 and was responsible for its deliverables.
- Assisted senior leadership in spearheading strategic initiatives / key projects.
Education
Postgraduate Diploma In Management (PGDM) - Finance And Operations
Loyola Institute of Business Administration (LIBA)
Nungambakkam, Chennai 04.2019
Bachelor Of Engineering (B.E) - Mechanical Engineering
Loyola ICAM College of Engineering And Technology
Nungambakkam, Chennai 05.2017
Higher Secondary - Science Stream
Union Christian Matriculation HSS
Chetpet, Chennai 03.2013
Skills
- Operations management
- Process enhancement
- Recruiting and Interviewing
- Employee performance evaluations
- Leadership & Management
- Documentation & Reporting
- Trend forecasting
- Teamwork and Collaboration
Certification
Lean Six Sigma Green Belt, Ministry of MSME, Govt of India.
Timeline
Operations Supervisor, Assistant Manager
CitiCorp Services India Pvt Ltd (CSIPL)
04.2021 - Current
Operations Analyst
CitiCorp Services India Pvt Ltd (CSIPL)
07.2019 - 04.2021
Postgraduate Diploma In Management (PGDM) - Finance And Operations
Loyola Institute of Business Administration (LIBA)
Bachelor Of Engineering (B.E) - Mechanical Engineering
Loyola ICAM College of Engineering And Technology
Higher Secondary - Science Stream
Union Christian Matriculation HSS
Lean Six Sigma Green Belt, Ministry of MSME, Govt of India.
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