Penny Saikaew
Regent Street East, Briton Ferry,Neath Port Talbot
Summary
Dedicated customer service professional with expertise in safety effective communication, and teamwork. Well-versed in emergency procedures, First Aid/CPR, and cultural sensitivity. Working under pressure, and skills in multitasking with strong attention to detail. My Strong time management and commitment to exceptional customer experiences make me perfect fit for cabin crew role. I'm ready to embark on this role, contributing positively to the in-flight experience by ensuring passenger comfort, safety, and overall satisfaction.
Overview
5
5
years of professional experience
13
13
years of post-secondary education
Work history
Shift Manager
McDonald
Neath, United Kingdom
09.2022 - 01.2026
- Excellent leadership, multitasking, communication, decision-making, listening, and customer service skills, team energisation, and meeting guest demand.
- Resolved customer complaints.
- Supervised and supporting team to meet goals is key, delegating tasks and managing schedules to optimize shift efficiency.
- High standards of cleanliness, health, and safety are prioritized.
- Labour and food costs are understood to minimize expenses.
- Employees are informed of new developments.
- Efficient cash handling and bank deposits are managed.
Chef
Aom Thai Cuisine
Neath, United Kingdom
11.2021 - 06.2022
- Customer service, cashier, phone calls, and taking orders.
- Health and safety standards for food storage, preparation, and handling.
- Time management.
- Collaborated with front-of-house team to ensure great customer service delivery.
Store Colleague
JD Sports
Swansea, United Kingdom
11.2021 - 01.2022
- Handled complaints with professionally and patience, resolving issues promptly to uphold Customer satisfaction.
- Opened and closed store by completing security, and cleaning checklist.
- Managed stock levels on shop floor, restocking shelves to maintain optimal product availability for customers.
Hairdresser
Fabulash hair salon
Neath, United Kingdom
05.2021 - 10.2021
- Delivered exceptional hairdressing services, including cutting, colouring, and styling, to meet diverse client needs.
- Collaborated with colleagues to create positive and supportive salon environment, contributing to team success.
- Handled client feedback constructively, resolving any issues promptly to ensure their continued satisfaction with salon services.
Education
Diploma of Higher Education - Professional cookery & Food service (VRQ)
NPTC Group of College
Neath 09.2022 - 07.2023
Certificate of Higher Education - Hairdressing Level 1-3
NPTC Group of College
Afan 09.2020 - 07.2022
United Kingdom
LTC (Leadership Transition Class) Trained
Swansea 09.2024 - 09.2026
GCSEs - United Kingdom
Aberdare Community School
Aberdare 01.2016 - 07.2020
United Kingdom
First Aid at work trained
Swansea 08.2024 - 08.2026
United Kingdom
Mental Health First Aid trained
Swansea 08.2024 - 08.2026
Skills
- Customer service
- Teamwork
- Problem-solving skills
- Friendly approachable
- Time management
- Ability to work under pressure
- Communication skills
- Adaptability with open mind
- Flexibility
Additional Information
- Language: Thai: Native / English-Fluent
- Date of birth 11/05/2004 (21 years old)
- Height: 160cm
Timeline
United Kingdom
LTC (Leadership Transition Class) Trained
09.2024 - 09.2026
United Kingdom
First Aid at work trained
08.2024 - 08.2026
United Kingdom
Mental Health First Aid trained
08.2024 - 08.2026
Shift Manager
McDonald
09.2022 - 01.2026
Diploma of Higher Education - Professional cookery & Food service (VRQ)
NPTC Group of College
09.2022 - 07.2023
Chef
Aom Thai Cuisine
11.2021 - 06.2022
Store Colleague
JD Sports
11.2021 - 01.2022
Hairdresser
Fabulash hair salon
05.2021 - 10.2021
Certificate of Higher Education - Hairdressing Level 1-3
NPTC Group of College
09.2020 - 07.2022
GCSEs - United Kingdom
Aberdare Community School
01.2016 - 07.2020