Pedro Martins
Amsterdam
Summary
Experienced in full-cycle project and events management with a strong background in ticketing, accreditation, and cashless payment solutions. Skilled in developing detailed operational processes and implementing strategies for product improvement, cost reduction, team efficiency, and overall enhancement of business operations. Expertise in network configuration, API integration, CRM systems, marketing tools, Software as a Service (SaaS), payments, invoicing, and staff management. Successfully executed these functions for corporate events, conferences, music festivals, sports events, and other large-scale gatherings. Fluency in English, Dutch, Spanish, and Portuguese enables effective communication with diverse stakeholders.
Overview
15
15
years of professional experience
Work History
Hardware Fleet Manager
Sjef.app
09.2024 - Current
- Managed hardware preparation and testing for events, ensuring quality and functionality
- Oversaw inventory and shipping, optimizing efficiency for hardware orders
- Network configuration, Wi-Fi, cabled or 4G depending on customers needs
- Increased fleet efficiency by implementing new operational processes.
Project Manager
Howler
03.2024 - 08.2024
- Managed client relationships and assisted in directing the operations for music festivals like Kappa Futur Festival, Elrow Madrid, and Monegros Desert Festival, ensuring seamless communication and exceeding expectations
- Prepared event operations, including software configuration for ticketing and cashless transactions, to streamline processes and enhance customer experience
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Client Success Manager
Weezevent
03.2022 - 03.2024
- Managed client relationships and directed the operations for music festivals like Horst, Paradise City, and Waking Life, ensuring seamless communication and meeting expectations
- Collaborated with other Project Managers on managing operations of events such as Boomtown Fair, Boom Festival, and Rock Werchter, meeting expectations.
- Managed a diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.
- Oversaw the entire event process, from preparation to post-event operations
- Created product experience reports and reported them to DEV to correct issues or improve functionalities
- Generated invoices and purchase orders pre- and post-event, sent them to the customer, and oversaw their respective payments
- Generated reports and evaluations post-event, increasing client satisfaction and confidence in our solution
- Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.
Project Manager / Event Coordinator
Playpass
09.2019 - 02.2022
- Assisted with the entire event process, from setup to breakdown, ensuring smooth operations
- Network configuration, Wi-Fi, cable, or 4G depending on customer's needs
- Managed events and addressed potential issues, while planning scenarios to uphold event integrity
- Established and maintained relationships with all stakeholders involved in the delivery operation
- Prepared event operations, including software configuration for ticketing and cashless transactions, to streamline processes and enhance customer experience
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Project Coordinator
Boom Festival
08.2010 - 11.2019
- Strategized music equipment department to meet financial and time constraints for a 7-day event
- Directed the operation full cycle
- Negotiated with vendors to secure optimal quality and cost balance
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised department operations, ensuring compliance with standards
- Maintained database and spreadsheets with accurate inventory and status.
- Monitored event proceedings and promptly addressed any issues
- Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
Project Manager
Glownet
02.2015 - 01.2017
- Acted as the main point of contact between Glownet and event organizers, ensuring smooth communication and addressing all inquiries
- Developed and implemented project plans for delivering contracted services at events, collaborating with clients to make necessary adjustments
- Managed client relationships and directed the operations for major music festivals like Sonar Barcelona, Kappa Futur Festival, Brunch Elektronic Lisboa + Barcelona, and DGTL
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Network configuration, Wi-Fi, cabled or 4G depending on customer's needs
- Handled full preparation and logistics, including on-site terminal setup, event operations, breakdown, and post-event operations
- Created reports and reviews post-event, advising clients on improvements and negotiating future implementations
Education
Bachelor of Arts - Production
SAE Institute
Amsterdam05.2005
Skills
- Communication
- Training
- Customer Support
- HubSpot
- Customer Relationship Management (CRM)
- Project Management
- Stakeholder Engagement
- Team Leadership
- Expense Reports
- Software as a Service (SaaS)
- Research Skills
- Operations Management
- Corporate Events
- Stakeholder communications
- Staff management
- Work flow planning
- Document management
- Project estimation and bidding
- Processes and procedures
- Agile methodology
- Inventory control
- Performance improvements
- Logistics management
Languages
English
Dutch
Portuguese
Spanish
Timeline
Hardware Fleet Manager
Sjef.app
09.2024 - Current
Project Manager
Howler
03.2024 - 08.2024
Client Success Manager
Weezevent
03.2022 - 03.2024
Project Manager / Event Coordinator
Playpass
09.2019 - 02.2022
Project Manager
Glownet
02.2015 - 01.2017
Project Coordinator
Boom Festival
08.2010 - 11.2019
Bachelor of Arts - Production
SAE Institute
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