Summary
Overview
Work History
Education
Skills
Timeline
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Pawel Madej

Tilburg

Summary

Results-driven and detail-oriented Business Support Administrator with a strong specialisation in logistics and supply chain operations. Adept at coordinating administrative tasks, optimising workflows, and ensuring seamless communication between departments to enhance logistical efficiency. Skilled in inventory management, shipment tracking, procurement support, and data analysis, with a keen eye for accuracy and compliance.


Proficient in logistics software (e.g., SAP, Oracle, WMS), MS Office Suite, and CRM systems, ensuring smooth documentation and reporting. Strong organisational and problem-solving abilities, enabling timely resolution of logistical challenges. Committed to improving operational productivity while maintaining cost-effectiveness and customer satisfaction.

Key Strengths:
✔ Logistics Coordination & Documentation
✔ Inventory & Warehouse Support
✔ Vendor & Carrier Liaison
✔ Data Entry & Reporting
✔ Process Improvement
✔ Compliance & Record-Keeping

A proactive team player with excellent multitasking skills, dedicated to supporting logistics operations with precision and efficiency.

Overview

9
9
years of professional experience

Work History

Business Support Administrator

DP World
04.2022 - Current
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Delivered exceptional customer service by promptly addressing concerns, maintaining strong relationships with clients and vendors.
  • Maintained strict compliance with all relevant regulations and industry best practices, ensuring legal adherence throughout all aspects of business operations.

Outbound Administrator

DP World
04.2020 - 04.2022
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.

Project Coordinator

McKinsey & Company
02.2016 - 01.2020
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.

Education

Bachelor of Arts - English Studies

Adam Mickiewicz University
Poznan
07-2008

Skills

  • Effective Time Management
  • Concise Written Communication
  • Detail-Oriented Mindset
  • Client Relations Management
  • Organizational Strategy
  • Strategic Decision-Making
  • Strategic Issue Resolution
  • Shipping Operations Expertise

Timeline

Business Support Administrator

DP World
04.2022 - Current

Outbound Administrator

DP World
04.2020 - 04.2022

Project Coordinator

McKinsey & Company
02.2016 - 01.2020

Bachelor of Arts - English Studies

Adam Mickiewicz University

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Pawel Madej