Khosalu Nyekha

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Assisted guests with making menu choices in an informative and helpful fashion.Appropriately suggested additional items to customers to increase restaurant sales. Regularly checked on guests to ensure satisfaction with each food course and beverages.

• Performs and supervises food and beverage service tasks in accordance with hotel standards, is actively involved in guest’s service and highly visible.
• Kept guest and work areas clean, organized, and sanitized per established standards.
• Takes ownership of guests concerns and requests and acts decisively to ensure guest satisfaction when glitch occurs.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Monitored food quality and service levels to maximize kitchen and dining area performance.
• Maintained health and food safety standards at all stages, from storage through delivery.
• Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.

Accepted payment from customers and made change as necessary.Cleaned and maintained the beverage area, display cases, equipment, and order transaction areaCleaned and prepared various foods for cooking or servingManaged kitchen operations for high grossing, fast-paced fair concession kitchen. Managed preparation and presentation of highly favored desserts by guest.

• Greeted all guests upon arrival warmly while providing information regarding seating availability or estimated waiting times.
• Contributed to increased sales by upselling menu items and promoting daily specials effectively.
• Coordinated special events and private parties, ensuring seamless execution and positive guest experiences.
• Conducted routine quality checks of prepared dishes before serving them to customers guaranteeing accuracy of order fulfillment.
• Maintained inventory levels, assisting with restocking supplies as needed to support smooth operations.
• Assisted servers during peak hours by delivering food orders or refilling beverages as needed, enhancing overall efficiency.
• Managed reservations effectively, optimizing table turnover rates and minimizing wait times.
• Maintained a clean and organized dining area, ensuring a pleasant atmosphere for patrons.