PAVLIN PLAMENOV BORISOV
Horn
Summary
Customer service and logistics specialist with over 6 years of experience in client relations, order processing, export operations, and administrative support. Proven expertise in warehouse and transport management systems, multilingual communication, and cross-functional coordination. Known for efficiency, attention to detail, and strong interpersonal skills. Fluent in English and Bulgarian, with intermediate proficiency in Italian.
Overview
6
6
years of professional experience
Work History
Customer Service Administrator
Bleckmann Solutions B.V.
09.2022 - 04.2025
- Oversaw and managed complete inbound logistics flow for major Bleckmann client, including supply chain advising, transportation planning, and handling local/international customs inquiries.
- Ensured timely and effective fulfillment of client shipping and delivery requirements through proactive carrier coordination and stakeholder communication.
- Handled return and outbound shipments for additional clients, supporting diverse logistics workflows.
- Delivered consistent aftercare and issue resolution by leveraging strong analytical and communication skills.
- Performed reception and office management duties, contributing to smooth daily operations.
- Excelled in multitasking and maintaining high service standards while managing multiple projects and deadlines simultaneously.
Account Specialist / Coordinator
Prisma Worx
02.2022 - 09.2022
- Coordinated workforce and administrative processes for staffing solutions.
- Supported onboarding, planning, and issue resolution for employees.
Assistant Business Controller
Nunner Logistics
07.2021 - 02.2022
- Managed invoicing and customer relations.
- Monitored KPIs and supported budgeting and warehouse quality control.
- Ensured inventory accuracy and liaised with internal departments.
Export Administrator, OSG Department
DHL Supply Chain
09.2020 - 02.2021
- Handling order entry, customs documentation, and export coordination.
- Communicated with internal and external stakeholders to ensure smooth shipping processes.
- Exported documentation and procedures related to shipping, commodity classification and customs compliance.
Transport Administrator, OSG Department
DHL Supply Chain
02.2020 - 08.2020
- Managed driver check-ins, documentation, and logistics scheduling.
- Coordinated with forwarders and maintained daily transport planning.
- Ensured timely deliveries through effective communication with drivers, dispatchers, and customers.
Customer Service Representative, OS Department
UPS Healthcare
10.2019 - 01.2020
- Entered and tracked orders, managed returns, and resolved customer issues.
- Maintained documentation and supported warehouse communication.
- Responded to customer requests for products, services, and company information.
Expedition Administrator
Flextronics Global Services
12.2018 - 10.2019
- Managed inbound/outbound documentation and customs communication.
- Ensured security compliance and shipment readiness.
Education
Bachelor's Degree - Finance
Private Higher School of Insurance And Finance
Sofia, Bulgaria09.2015
Professional Diploma - Economics & Management
Business English School 'EUROSTANDART'
Sofia, Bulgaria05.2010
Timeline
Customer Service Administrator
Bleckmann Solutions B.V.
09.2022 - 04.2025
Account Specialist / Coordinator
Prisma Worx
02.2022 - 09.2022
Assistant Business Controller
Nunner Logistics
07.2021 - 02.2022
Export Administrator, OSG Department
DHL Supply Chain
09.2020 - 02.2021
Transport Administrator, OSG Department
DHL Supply Chain
02.2020 - 08.2020
Customer Service Representative, OS Department
UPS Healthcare
10.2019 - 01.2020
Expedition Administrator
Flextronics Global Services
12.2018 - 10.2019
Bachelor's Degree - Finance
Private Higher School of Insurance And Finance
Professional Diploma - Economics & Management
Business English School 'EUROSTANDART'
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