Traveling
Hi, I’m
Pavani Vudayagiri
Marketing Executive
Eindhoven
Summary
Passionate and accomplished Co-Owner with track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, deep understanding of market trends, and keen eye for growth opportunities. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
6
years of professional experience
4
years of post-secondary education
3
Languages
Work History
Latitude27 SkinHyderabad
Co-Owner
08.2020 - 02.2023
Job overview
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Managed 18 employees by supervising daily tasks.
- Supported company goals through careful reinvestment of profits.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Utilized metrics and KPIs to track and measure business performance.
- Built loyal account base and long-term business relationships with accounts.
- Developed long-term relationships with key clients, vendors and service providers.
- Implemented strategic plans to inprove performance and increase client acquisition.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Nestaway TechnologiesHyderabad
Marketing Executive
02.2017 - 09.2018
Job overview
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Created and managed social media campaigns to increase brand engagement.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Coordinated with design and media teams to develop high-quality creative assets.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Launched marketing activities for new product lines and market penetration.
- Established targets for social media platforms to reflect business objectives.
Dell Internationalshyderabad
Customer Service Executive
09.2016 - 01.2017
Job overview
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Informed customers of upcoming promotions and deals to boost sales.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
VNR VJIETHyderabad
Bachelor of Technology from Civil Engineering
07.2012 - 05.2016
Skills
Strategic planning
Interests
Lifestyle blogging
Reading Books
Cooking
Organising
Timeline
Co-Owner
Latitude27 Skin
08.2020 - 02.2023
Marketing Executive
Nestaway Technologies
02.2017 - 09.2018
Customer Service Executive
Dell Internationals
09.2016 - 01.2017
VNR VJIET
Bachelor of Technology from Civil Engineering
07.2012 - 05.2016
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