Paun Denis Ionut

During these months at Pantos I used to fulfill different tasks.

- Driving an EPT and preparing orders.

- Making sure that the orders are correct quality wise and without any damage on to the products.

- Preparing the orders and loading them in trucks.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Able to achieve targets every week with a good pace.

• Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
• Organized special events such as product launches or seasonal promotions to generate excitement among customers and boost sales figures.
• Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
• Managed inventory control, cash control, and store opening and closing procedures.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.

• Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
• Assisted in the development of user guides, FAQs, and other self-help resources for customers seeking quick answers to common questions.
• Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.

• Provided timely support to various departments, ensuring smooth daily operations and increased productivity.
• Handled sensitive information discreetly while maintaining strict confidentiality protocols within the workplace.

• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Developed relationships with clients for increased loyalty and repeat business.
• Expanded customer base through targeted prospecting and networking efforts.
• Implemented effective sales strategies to maximize revenue generation.
• Exceeded monthly targets by diligently following up on leads and closing deals promptly.
• Provided exceptional customer service, resulting in numerous positive reviews and referrals.
• Utilized CRM software to manage contacts, track progress, and analyze performance metrics.