Paulina Raczyńska
Amsterdam,North Holland
Summary
Driven and proactive team player committed to providing accurate and timely office administrative support. Demonstrates developed time management and communication skills to complete tasks and projects within deadlines. Applies experience to train and mentor junior administrative staff.
Work history
SENIOR OFFICE MANAGER
AMSTERDAM
2021.09 - Current
- Oversee the administrative functions of the office, including managing calendars, scheduling meetings, and coordinating travel arrangements. Act as a liaison between different departments, fostering effective communication and collaboration.
- Assist the HR team with recruitment processes, onboarding new hires, and organizing employee engagement activities.
Support the finance team by managing accounts payable/receivable, processing invoices, and maintaining financial records. - Develop and implement office policies and procedures to streamline operations and ensure compliance with company standards. Proactively identify areas for improvement and implement solutions to enhance office efficiency and productivity.
- Manage office supplies inventory and procurement, ensuring adequate stock levels and cost-effectiveness.
Serve as the primary point of contact for facilities management, including liaising with building management and overseeing office maintenance and repairs.
ACCOUNT OPERATIONS MANAGER
AMSTERDAM
2021.03 - 2021.09
- Managing transport operations in close contact with customer accounts, in- and external counterparts acting as the first point of contact for all sides on a daily basis with customers such as Nestle, Cabot, Beam, and Refresco Taking over responsibility for smaller accounts
- Preparing performance reviews as a support for senior team members Working with other teams to constantly optimize operational processes in cross-functional cooperation with our Global Operation, Carrier Management & Product teams
- Develop strong data insights to understand account performance and constantly working on the improvement
FRONT DESK COORDINATOR
MAJOREL
AMSTERDAM
2019.04 - 2021.03
- Coordinating Front Desk Administration
- Controlling building security administration (FOB system)
- Operating the shipments of equipment to prepare the site of 400+ employees to work from home during the Covid - 19 Pandemic.
- Operating weekly shipments of 50 - 100 sets of Office Equipment and Furniture for newly hired employees
- Coordinating building vendors and maintenance company
- Consolidating stationery orders for the company and employees
- Coordinating appointments with employees who need to return/switch the work equipment
- Covering BHV Duty during the Office hours
- Facilitating personal information of current and new employees in order to make sure that the shipping process is going smoothly
FRONT DESK COORDINATOR
NETFLIX
AMSTERDAM
2019.02 - 2020.03
- Coordinating Front Desk Administration
- Controlled building security administration (FOB system) Welcomed and guided all guest and visitors
- Managed the meeting rooms booking system
- Managed the general building calendar
- Prepared Newly hired employees for their first day of work (working with HR and Learning ad Development Team)
- Checked monthly canteen menu with a catering company
Managed employees of Cafeteria and weekly stock of products
CUSTOMER SERVICES AGENT
AMSTERDAM
2018.06 - 2019.01
- Provided excellent customer service to Netflix customers
- Provided feedback to colleagues and supervisors Managed team improvement projects
FOOD AND BEVERAGE SUPERVISOR
KRASNAPOLSKY HOTELS & RESTAURANTS N.V
2017.01 - 2018.06
CLUB LOUNGE AGENT
RENAISSANCE AMSTERDAM HOTEL
AMSTERDAM
2016.09 - 2017.09
Education
Master's degree - Zdrowie Publiczne
Bachelor of Education - BEd - Kosmetologia estetyczna
Skills
- Financial Management: Basic understanding of finance processes, including accounts payable/receivable and invoice processing
- Teamwork: Collaborative mindset with the willingness to support colleagues and contribute to team success
- Office Administration: Proficient in managing calendars, scheduling meetings, and coordinating travel arrangements
- Problem-solving: Demonstrated ability to identify issues and implement practical solutions to enhance office efficiency
- Communication: Excellent verbal and written communication skills for effective interaction with colleagues and stakeholders
- Initiative: Proactive approach to taking initiative and driving improvements in office processes and procedures
- Interpersonal Skills: Ability to create positive relationships and collaborate effectively with cross-functional teams
- Software Proficiency: Proficient in Microsoft Office Suite and familiarity with HR and finance systems/software
- Organizational Skills: Strong organizational abilities with a keen attention to detail for managing multiple tasks and priorities
- Adaptability: Ability to adapt quickly to changing priorities and thrive in a fast-paced environment
Certification
- Excel Essential Training
- Microsoft 365
- BHV
Languages
Dutch
Intermediate
English
Fluent
Polish
Native