Paulina Butkute

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked up to 20 guest rooms per day by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Changed bed linens and collected soiled linens for cleaning.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Disposed of trash and recyclables each day to avoid waste buildup.

• Facilitated small group activities and one-on-one instruction to meet individual student needs.
• Worked with classroom teacher to learn about current standards and best practices.
• Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
• Created and developed lesson plans to meet students' academic needs.
• Utilized various teaching techniques and strategies to engage students in learning.
• Created and implemented different learning activities to meet needs of different types of learners.

• Welcomed and assisted customers in a friendly and courteous manner, ensuring high levels of customer satisfaction.
• Managed and scheduled bookings, optimizing occupancy rates and efficiently handling reservations using HotSoft.
• Demonstrated strong attention to detail while handling sensitive information such as phone numbers, credit cards, and addresses.
• Proactively resolved customer complaints and addressed special requests, enhancing overall guest experience
• Corresponded with clients through email, telephone, or postal mail.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.

• Provided exceptional customer service over the phone, assisting clients with inquiries and resolving issues.
• Maintained organized files and information, ensuring accurate record-keeping and efficient access to data.
• Handled confidential data, including phone numbers, addresses, and payroll information, with utmost professionalism.
• Utilized Microsoft Office (Excel, Word) for various tasks, such as creating reports and maintaining documentation.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and implemented sales strategies to increase profits.

This online course was a great stepping stone for me, as I learned I love teaching. It also helped me improve my own English language proficiency. This course gave me many transferrable skills in working and studying through a flexible online structure.

I received 534 points in my Leaving Cert and was nominated for student of the year twice. I often took part in different projects, such as a community project working with refugees in Courtown and different school activities such as science projects, debates and Green Schools.