Summary
Overview
Work History
Education
Timeline
Generic
Paul Stuart

Paul Stuart

Koog Aan De Zaan

Summary

Encouraging manager and analytical problem-solver with talents for team building,coaching, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

42
42
years of professional experience

Work History

Customer service

01.2009
  • Industry
  • Quality Coaching Team Building
  • Special achievements Developed specialist trainings, which resulted in multiple teams hitting Survey targets for first time in 8 months
  • Maintained this through constant refresher trainings., : Introduction course, : Introduction course

Customer Service

Department
01.1999
  • Reason for leaving
  • Approx
  • 150 emp
  • In Amsterdam Promoted to Quality Lead

Sr.Team Lead & Project Manager

Concnetrix EMEA
01.2015 - 01.2021
  • (Nike,PVH, Booking.com & ChargePoint.)
  • Span of control Team lead for Customer service, outbound sales and Technical support
  • Contact: pauldstuart79@gmail.com +31 (0) 6

Senior Team Lead/Project Manager

Koog aan de Zaan
01.1979 - 04.2017
  • I had sole responsibility for setting up the last 3 accounts we received on site
  • I was sole point of contact for all stakeholders internal and external
  • I was responsible for staffing scheduling and all support staff, reporting directly to the site Director for the last 18 months
  • Accountable for the teams’ excellent delivery of support services and operational requirements of the client in the most cost effective manner
  • Other duties include meeting client KPI targets, quality monitoring of all agents work, and ensuring schedule adherence to planned schedules, manually adjusting schedules
  • Personal information:, Notice Req:weeks, sooner could be negotiated
  • Driving license
  • A, B and E to ensure correctly staffed due to any unforeseen absences, and to plan training and new processes
  • Department Project Management, Customer Service, Sales & Technical support Approx
  • 150 emp
  • In Amsterdam
  • Reason for leaving Ready for next step/ new challenge
  • Special achievements Making recommendations and implementing business improvement models.

Sr. Quality & training Lead/ Quality Lead, Customer Service

Concentrix EMEA
01.2014 - 01.2015
  • Span of control In this role, I was responsible to ensure the quality of the team, monitoring calls and emails to ensure quality standards and correct Client set process followed
  • Constantly tracking dissatisfied surveys to get to the route of the problem, In my position of Senior Q&T Lead I was responsible for 3 sites in different countries working on the same account
  • Department, Approx
  • 150 emp
  • In Amsterdam Reason for leaving Promoted to Team lead
  • Specialisms:

Customer Service Professional

Concentrix EMEA
01.2013 - 01.2014
  • Span of control Ensure that customers of the website receive an appropriate level of service
  • Interact with customers in order to provide and process information and resolve issues
  • Investigating irregularities of orders and informing customers as required, Handling of return requests by creating return numbers, check if refunds are Processed correctly by using different systems, place orders manually in case of warranty issue or original order has not delivered
  • Education in short:

All round

Fusion Bouw
01.2011 - 01.2013
  • Span of Control Work included jobs for individuals
  • From small one day jobs to thorough to renovations
  • For example, house fronts, kitchens, building extra rooms
  • Department Building & construction industry, , Various locations throughout the Netherlands Reason for leaving Interested in permanent job
  • Curriculum Vitae Paul Stuart
  • An empathic, reliable and responsible communicator and problem solver

Tax advisor, Mentor, Team Lead

HMRC Tax centre
01.2008 - 01.2011
  • Span of control I started in this role as Tax advisor in a contact center, dealing with incoming calls from customers, in regards to their tax, tax coding or self-employed tax returns
  • I gained promotion to the team mentor after proving myself as an agent
  • After 7 months as the mentor, I then gained promotion to the Team Lead
  • Department Tax
  • Approx
  • 700 emp
  • In Newcastle, UK
  • Reason for leaving Emigration to NL Special achievements Facility procurement

Fusion Bouw
01.2001 - 01.2008
  • Architectural glazing and cladding installer
  • Span of control I have been site supervisor for respective companies from 2005, also starting my own company
  • My duties on sites varied from surveying and marking out prior to installation, delegation of work & quality control and inspection of work during Installation to ensure accurate installation per architect drawings
  • I have worked on numerous locations throughout the UK from small remedial jobs to multi million pound new builds
  • Department Building
  • Various locations throughout UK Reason for leaving aspiring service oriented job

British Army, Royal Horse Artillery
01.1997 - 01.2001
  • HM Armed Forces 1st Reg
  • Span of control I was an Observation Post Assistant working in a 5-man unit
  • My main duties were the operation and maintenance of telecommunications equipment
  • I served in numerous overseas conflicts of which the official Secrets Act protects the details
  • Department Army
  • Different locations worldwide
  • Reason for leaving Time served.

Apprentice Engineer

Siemens, formerly Rolls Royce
01.1996 - 01.1997
  • Span of control Duties included both mechanical and electrical engineering
  • Located in a training centre for the first year where you learned the basic aspects of engineering
  • College one day a week in Newcastle College where I learnt the science and mathematical side of engineering
  • Department Engineering500 emp
  • In Newcastle, UK Reason for leaving Aspiring role in British Army

Education

2001

Engineering - undefined

Rolls Royce
1997

undefined

Seaton Burn High School
1996

Timeline

Sr.Team Lead & Project Manager

Concnetrix EMEA
01.2015 - 01.2021

Sr. Quality & training Lead/ Quality Lead, Customer Service

Concentrix EMEA
01.2014 - 01.2015

Customer Service Professional

Concentrix EMEA
01.2013 - 01.2014

All round

Fusion Bouw
01.2011 - 01.2013

Customer service

01.2009

Tax advisor, Mentor, Team Lead

HMRC Tax centre
01.2008 - 01.2011

Fusion Bouw
01.2001 - 01.2008

Customer Service

Department
01.1999

British Army, Royal Horse Artillery
01.1997 - 01.2001

Apprentice Engineer

Siemens, formerly Rolls Royce
01.1996 - 01.1997

Senior Team Lead/Project Manager

Koog aan de Zaan
01.1979 - 04.2017

Engineering - undefined

Rolls Royce

undefined

Seaton Burn High School

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