Paul Levy
Driver
Amersfoort
Summary
Proven track record in enhancing passenger satisfaction and safety, demonstrated during tenure at Jenson Travel.
Skilled in safe driving and emergency procedures, with a knack for punctual route planning. Achieved notable increases in customer retention by leveraging defensive driving and exceptional passenger assistance.
Operative professional with solid background in customer service.
Excellent communication skills, stays focused and attentive while on job. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
44
44
years of professional experience
2
2
Languages
Work History
Coach Driver
Jenson Travel
09.2012 - 03.2024
- Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
- Assisted passengers with special needs, providing necessary accommodations for a comfortable journey.
- Kept vehicles clean inside and out, contributing to a pleasant environment for passengers throughout their journeys.
- Ensured timely arrivals, planning optimal routes according to traffic conditions and weather forecasts.
- Demonstrated adaptability when faced with unexpected changes in schedules, weather conditions, or other variables that could impact travel plans.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Improved efficiency by assisting in training new drivers on company policies, procedures, and best practices.
- Maintained accurate logs of travel information, including mileage and expenses for accurate recordkeeping.
- Fostered positive relationships with fellow drivers, sharing knowledge about local areas that can be helpful when navigating unfamiliar streets.
- Ensured compliance with regulations by logging driving hours consistently following Department of Transportation guidelines.
- Increased repeat business through friendly interactions and building rapport with passengers during trips.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Received excellent customer reviews for friendly, punctual transport services.
- Demonstrated professionalism in appearance and demeanor, representing the company positively at all times.
- Managed emergency situations calmly, ensuring the well-being of passengers and minimizing disruptions.
- Navigated road construction detours smoothly, minimizing delays while still prioritizing safety on the roadways.
- Provided clear communication regarding trip details to ensure passenger understanding of schedules and expectations.
Doctors Out Of Hours Service Driver
Aneurin Bevan University Health Board
08.2002 - 10.2017
- Assisted Doctor on call in performing patient visits by prioritising calls in order of importance and patient need
- Attended regular safety training sessions to remain up-to-date on industry best practices related to driving techniques and hazard recognition.
- Demonstrated responsibility for the overall security of on board pharmacy products, employing safe driving practices and vigilance during stops.
- Increased customer satisfaction by providing timely and efficient service deliveries.
- Navigated through various routes using GPS technology while adhering to local traffic laws, ensuring timely deliveries without incident.
- Contributed towards a positive work atmosphere by maintaining professionalism under pressure while remaining courteous to colleagues, customers, and other drivers on the roadways alike.
- Completed accurate logbooks detailing daily activities for record-keeping purposes as required by company policy or government regulations.
- Adapted to changing patient needs by adjusting routes and schedules as necessary, maintaining flexibility in a dynamic work environment.
- Provided emergency roadside assistance when needed, showcasing adaptability in challenging situations.
- Collaborated with dispatchers to ensure accurate scheduling of patient requirements, resulting in higher customer satisfaction rates.
- Performed thorough vehicle inspections to identify maintenance needs and prevent potential issues on the road.
- Handled patient sensitive information with care, ensuring proper storage requirements were followed at all times.
- Communicated regularly with dispatcher for patient call details and changes.
Sales and Service Representative
Hemco UK Ltd
04.1990 - 03.1999
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit them directly.
- Conducted regular assessments of client satisfaction levels through customer feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Identified new sales opportunities through research, networking, and attending industry events.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
- Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
- Mentored junior team members, sharing best practices in sales techniques to elevate overall team performance.
- Participated in trade shows to showcase company offerings while establishing valuable connections within the industry network.
- Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
Mobility Officer
Gwent Area Health Authority
03.1987 - 03.1990
- Based at a Hospital for adults with a learning disability.
- The post was funded by qualifying residents themselves and controlled by senior management.
- Each qualifying resident was paired with a member of the community who arranged trips out and overnight and weekend stays to help reintegration into the community.
- Interviewed potential members of the community and identified their strengths to enable a good relationship with the hospital and its residents.
- In charge of making salary payments upon receipt of correctly completed timesheet.
- Identified potential challenges in the mobility process and developed proactive solutions to minimize disruptions.
- Led team in developing strategic plans to meet operational objectives.
- Responsible for making purchase of relevant equipment to enhance resident mobility for the less abled
- Coordinated activities of subordinate personnel to support mission success.
- Monitored and assessed mission progress and provided updates to command.
Ambulance Service
Gwent Health Authority
03.1980 - 03.1987
- Completed required training programs and certifications, staying current on industry best practices for emergency transportation.
- Collaborated effectively with first responders on scene to quickly assess patients'' needs and determine the most efficient transport methods.
- Adhered to all relevant regulations governing the safe operation of an ambulance vehicle for both non-emergency and emergency transports.
- Maintained accurate patient records by diligently documenting transport details and vital signs during transit.
- Contributed to team efficiency by assisting in the cleaning, restocking, and organization of ambulance equipment after each call.
- Ensured compliance with all relevant health and safety regulations, contributing to a safe work environment for colleagues.
- Supported incident management efforts by accurately recording scene details in written reports following established guidelines.
- Promoted safety by conducting thorough vehicle inspections before each shift and reporting any issues promptly.
- Assisted emergency medical technicians with basic life support procedures when necessary, contributing to positive patient outcomes.
- Reduced anxiety for patients'' family members by providing clear explanations about processes during critical moments throughout transport.
- Enhanced response times by effectively navigating routes and maintaining updated knowledge of local traffic patterns.
- Demonstrated excellent driving skills under high-pressure situations, prioritizing safety while navigating through challenging conditions.
- Completed mechanical checklist prior to each shift, monitoring functionality of ambulance.
- Removed and replaced soiled linens and equipment to maintain sanitary conditions.
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Accepted daily patient transport assignments and drove ambulance with medical personnel to patient location.
- Administered first aid such as bandaging, splinting and oxygen support.
- Collaborated with other healthcare professionals to provide seamless patient handovers upon arrival at medical facilities.
- Provided compassionate care to patients, addressing their concerns and ensuring a comfortable transport experience.
- Ensured timely arrivals at hospitals by maintaining open communication with dispatchers and adhering to strict transport schedules.
- Improved patient care by coordinating with emergency medical technicians and following established protocols during ambulance transport.
Education
No Degree - Ordinary Level
Caerleon Comprehensive
CaerleonSkills
- Safe Driving
- Punctuality
- Defensive Driving
- Traffic Laws Adherence
- Organization
- Passenger Assistance
- Route Planning
- Weather Awareness
- Vehicle Maintenance
- Emergency Procedures
- Disability Awareness
- Clean Driving Record
Languages
English
Native language
Dutch
Beginner
A1
Accomplishments
- Supervised team of 53 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CulturePaid sick leavePersonal development programsHealthcare benefitsInterests
Walking
Cycling
DIY
Eating out
Music
Motoring
Gardening
Travel
Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Software
General computer skills
Timeline
Coach Driver
Jenson Travel
09.2012 - 03.2024
Doctors Out Of Hours Service Driver
Aneurin Bevan University Health Board
08.2002 - 10.2017
Sales and Service Representative
Hemco UK Ltd
04.1990 - 03.1999
Mobility Officer
Gwent Area Health Authority
03.1987 - 03.1990
Ambulance Service
Gwent Health Authority
03.1980 - 03.1987
No Degree - Ordinary Level
Caerleon Comprehensive
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