Paul Hagebeuk
Amsterdam
Summary
Experienced professional with a strong background in personal development, coaching, training, higher education, management and leadership, and last but not least partner driven account management. Proven ability to identify and cultivate individual talents, driving team success and organizational growth. Skilled in operational, project, account management and service delivery within the media and software industries. Committed to fostering innovation and collaboration among colleagues and clients to achieve exceptional results. Sales professional with focus on maintaining client relationships and driving revenue growth. Adept at managing accounts, resolving client issues, and identifying new business opportunities. Skilled in coordinating with cross-functional teams to deliver tailored solutions that meet client needs.
Overview
25
25
years of professional experience
Work History
Account manager
Terborg Zorg B.V.
Amsterdam
06.2025 - Current
- Guidance on the transition of Terborg Zorg's role at healthcare institutions (Mental Health Care, Disability Care, Elderly Care, Youth Care) regarding the new deployment of the flexible workforce: from self-employed healthcare professionals to seconded staff.
- Implementing the new strategy of providing permanent continuity teams at a single care location on a staffing basis (continuity teams are permanent teams that commit daily to one specific care location or care cluster for an extended period the same way as regular employers do).
- Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
- Kept and managed records for assigned clients, serving as point of contact for account-related transactions and issues.
- Analysed account performance data, identifying trends and implementing actions to drive growth.
- Frequently visited customers to maintain positive and productive relationships.
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Secured new business opportunities by identifying potential clients and crafting tailored proposals.
- Resolved customer issues and complaints with quick-thinking problem-solving.
Project Lead Digital Educational Innovation
University of Amsterdam, TLC Central
Amsterdam
04.2024 - 05.2025
- Aligning all 7 faculty Teaching & Learning Centers to engage in enhancing the use of digital learning tools by their curriculum teachers
- Development and implementation of Teaching & Learning Center Analytics dashboards
- Adoption Coordinator Digital Learning Environment & Grassroots projects
- TLC Representative on the DLO Board - Organization of the UVA Trends Conference: Futureproof Curricula, AI Literacy in Education
Interim Education Coordinator Computer Science
Vrije Universiteit Amsterdam
Amsterdam
04.2023 - 03.2024
- Education Coordinator MSc Computer Science (joint degree Vrije Universiteit and University of Amsterdam)
- Education Coordinator BSc Computer Science, BSc Computer Science Minor Deep Programming, BSc Computer Science pre-MSc Computer Science for the Department Computer Science (Faculty of Science, NU building VU Amsterdam)
- Internship Coordinator Department Computer Science (Faculty of Science, NU building VU Amsterdam)
Interim Program Coordinator Information Sciences
University of Amsterdam, College of Informatics
Amsterdam
05.2022 - 04.2023
- Program Coordinator BSc Computer Science, BSc Information Science Minor Programming, and BSc Information Science for the College of Informatics (Faculty of Science, Mathematics & Computer Science, Amsterdam Science Park)
Founder/Vitality Coach
Vitality Wheel Coaching
Amsterdam
12.2009 - 03.2023
- Assist individuals in discovering strengths that promote personal growth and vitality.
- Support children, young people, adults, and groups in enhancing learning and performance outcomes.
- Collaborate with clients to explore strategies for improving quality of life and wellbeing.
- Vitality Wheel Coaching is an innovative company with a mission and expertise in stimulating your vitality and intrinsic personal growth, drawing from your own strength. An experience that can lead to an optimal quality of life and excellent learning, study, and work performance for children, young people, adults, groups, and organizations. In collaboration, we challenge you to bring your vitality to full bloom, from within your own living environment. Our interdisciplinary network specializes in tailoring the empowerment and co-creation of your own individual, successful, future-proof, and positive lifestyle change.
Director
Shambhala Amsterdam
Amsterdam
09.2013 - 08.2016
- Ultimately responsible for the mindful business operations of one of the world's largest Shambhala centres. Resulting in demonstrable growth in mind training activities, participation, and revenue.
- Ultimately responsible for the programming of mindfulness and meditation lectures, workshops, training sessions, courses, membership programs, and innovative projects.
- Ultimately responsible for the participation of students, +/- 270 members, and volunteers.
- Chair of the Amsterdam Board of Directors, which consists of 9 team members.
- Board Member of Shambhala Netherlands (ANBI).
- Steering Committee Member 'Bright Now Festival', Tropeninstituut Amsterdam (KIT):
Ultimately responsible for the organization and co-creation of the European, multidisciplinary, three-day festival for 400 visitors. In collaboration with Shambhala International and societal partners. BNF team's own working method became a worldwide best practice.
Manager Reader Service ADR News Media
DPG Media Nederland
Rotterdam
12.2006 - 11.2008
- Leading, training, and coaching a team of 5 team managers and +/- 75 employees for B to C inbound service and sales, handling 1.5 million customer contacts annually
- Reorganization of the department with a focus on improving customer service
- Innovative projects: implementation & development of employee coaching, sales, Paradise CRM, and the launch of the new daily sports newspaper AD Sportwereld Pro
Team Lead Inside Sales Mid Market
Microsoft
Schiphol-Rijk
12.2000 - 11.2006
- Our mission: helping individuals and companies realize their business potential to do great things:
- Leading, training, and coaching 3 teams of insourcing partner GoExcellent, comprising a total of +/- 15 account managers
- Belonging to the top 3 performers in EMEA with a B to B forecast revenue of 67 million euros, i.e., 44% above target growth. The SAM team's own working method became an EMEA best practice.
- Reorganization of the department because of our transition from a product-oriented to a customer oriented organization
-Innovative projects: implementation and development of coaching IAMs, solution & SPIN sales, progression of IAMs towards field sales roles in the partner channel, internal progression of IAMs, and Siebel CRM - Part-time Communication Management curriculum, HvA
Education
Communication Management
Amsterdam University of Applied Sciences
Amsterdam2004
Philosophy of the Life Sciences
University of Amsterdam
Amsterdam1995
Biomedical Sciences
University of Amsterdam
Amsterdam, NH1993
Skills
- Coaching
- Training
- Excellent communication skills
- Communication management
- Relationship-building and management
- Creative problem solving
- Account Management
- Customer Relationship-building and management
- Customer relationship management software
- Customer Service
- Operational management
- Project management
- Event management
- People Management
- Vendor management
- Partnership development
- Change Management
- General management
- Team work
- Team building
- Team management
- Team leadership
- Talent management
- Staff development/training
- Digital learning implementation
- Stakeholder engagement
- B2B sales
- Solution sales
- Business development and planning
- Strategic planning
Languages
Dutch
Proficient
C2
English
Proficient
C2
Timeline
Account manager
Terborg Zorg B.V.
06.2025 - Current
Project Lead Digital Educational Innovation
University of Amsterdam, TLC Central
04.2024 - 05.2025
Interim Education Coordinator Computer Science
Vrije Universiteit Amsterdam
04.2023 - 03.2024
Interim Program Coordinator Information Sciences
University of Amsterdam, College of Informatics
05.2022 - 04.2023
Director
Shambhala Amsterdam
09.2013 - 08.2016
Founder/Vitality Coach
Vitality Wheel Coaching
12.2009 - 03.2023
Manager Reader Service ADR News Media
DPG Media Nederland
12.2006 - 11.2008
Team Lead Inside Sales Mid Market
Microsoft
12.2000 - 11.2006
Communication Management
Amsterdam University of Applied Sciences
Philosophy of the Life Sciences
University of Amsterdam
Biomedical Sciences
University of Amsterdam