Marketing and Sales
Pascale Wilbrink
Student In International Business
Rotterdam
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
Languages
6
6
years of post-secondary education
Work History
Waitress
Openluchtmuseum Arnhem
06.2023 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Mystery Shopper
Secret View
05.2022 - Current
- Checks supermarkets + alcohol shops for if they ask for an ID when buying alcohol and cigarettes.
Waitress
Rasasari
05.2021 - 12.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Shelf Filler and Cashier
Jumbo
02.2019 - 08.2021
- Handled a cash register
- Pointed the way to certain products when people asked where it lays.
Education
Associate of Applied Science - International Business
Hogeschool Rotterdam
Rotterdam 09.2022 - Current
High School Diploma -
Lorentz Lyceum
Arnhem 09.2017 - 06.2022
Skills
Menu Recommendations
undefinedInterests
Logistics/Supply Chain Management
Commerce
Hobbies
I have been dancing Indonesian and hiphop/urban for 11 years now.
Timeline
Waitress
Openluchtmuseum Arnhem
06.2023 - Current
Associate of Applied Science - International Business
Hogeschool Rotterdam
09.2022 - Current
Mystery Shopper
Secret View
05.2022 - Current
Waitress
Rasasari
05.2021 - 12.2022
Shelf Filler and Cashier
Jumbo
02.2019 - 08.2021
High School Diploma -
Lorentz Lyceum
09.2017 - 06.2022
Similar Profiles
Damien DjerrkuraDamien Djerrkura
Chief Executive Officer at North East Arnhem Land Aboriginal CorporationChief Executive Officer at North East Arnhem Land Aboriginal Corporation
Kyra BeckmannKyra Beckmann
Childcare Educator at West Arnhem Regional CouncilChildcare Educator at West Arnhem Regional Council
Cathryn MakingsCathryn Makings
Community Services Senior Officer at West Arnhem Regional CouncilCommunity Services Senior Officer at West Arnhem Regional Council