Parth Pathak
Pune,NH
Summary
Dynamic leader with a proven track record in various industries: Service, Product & Captive, adept in business process modeling and fostering team collaboration. Spearheaded innovative automation solutions, driving efficiency and substantial revenue savings. Excels in requirements gathering and product management, consistently delivering projects that exceed stakeholder expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Systems Analyst
Mastercard
Pune
03.2023 - Current
- Led the end-to-end design and development of a high-impact prepaid card solution, enhancing operational efficiency for banking CSRs worldwide.
- Collaborated with cross-functional teams to deliver a robust product that supports diverse prepaid card transactions, including corporate compensation, per diem, and gift cards.
- Implemented advanced security features to ensure compliance with industry standards and safeguard sensitive financial data.
- Provided technical expertise and guidance to junior developers, fostering a collaborative and knowledge-sharing environment.
- Leveraged customer feedback to drive continuous product improvements, ensuring alignment with market needs and client expectations.
- Utilized Agile methodologies to streamline development processes, achieve project milestones on time, and maintain high-quality deliverables.
- Generated detailed technical documentation and user manuals, facilitating seamless product adoption and efficient troubleshooting for end users.
- Acted as a key liaison between technical teams and stakeholders, ensuring clear communication of project goals, progress, and outcomes.
- Contributed to the product's strategic roadmap, identifying new opportunities for innovation and market expansion.
Lead Business Analyst
Wipro
Bangalore
12.2019 - 03.2023
- Spearheaded the establishment of new channels for project acquisition, expanding our organization's portfolio and revenue streams while strengthening our partnership with clients.
- Identified new business opportunities, proposing intelligent automation solutions that enhanced efficiency and achieved significant cost savings, including a $1million saving for critical use cases.
- Led project initiatives from conception to completion, ensuring alignment with client objectives and delivering results on time and within budget.
- Fostered strong relationships with clients, particularly Citi Bank,understanding their needs and challenges to deliver tailored solutions.
- Played a pivotal role in setting up the COE for Robotic Process Automation (RPA), driving innovation and best practices in automation solutions.
- Ran scrum processes efficiently, maintaining product and sprint backlogs to facilitate seamless collaboration and delivery within agile frameworks.
- Received multiple client appreciations for delivering solutions that resulted in multi-million dollar savings for clients, showcasing a keen ability to drive tangible business value.
Delivery Manager
Webonise
Pune
05.2019 - 12.2019
- Implemented targeted lead generation strategies, resulting in the acquisition of new clients and the expansion of business opportunities across the APAC region.
- Presented company portfolios and automation solutions to potential clients,effectively showcasing capabilities and securing buy-in for new projects.
- Directed a team of 22 resources, providing mentorship and guidance to drive performance and foster a culture of excellence in solution delivery.
- Developed and implemented cutting-edge automation solutions to streamline business processes, improve efficiency, and drive cost savings for clients.
Assistant Manager
Vodafone Shared Services
Pune
03.2016 - 12.2019
- Streamlined transitions of projects from varied vendors, ensuring continuity and operational efficiency.
- Contributed to the development and execution of strategic marketing campaigns, enhancing brand visibility and market presence.
- Led project management efforts, orchestrating timelines, resources,and deliverables to meet organizational objectives with precision.
- Overhauled CSR agent processes, leveraging automation and optimization techniques to enhance efficiency and better serve end-users and consumers.
- Successfully incorporated GDPR compliance policies across applications, safeguarding sensitive data and fortifying regulatory adherence.
- Introduced and implemented Robotic Process Automation(RPA)processes, optimizing operational workflows and driving cost savings across the organization.
Consultant
CSG International
Bangalore
05.2014 - 03.2016
- Engaged with clients directly to understand their unique needs and challenges,providing customized solutions that align with their business objectives.
- Acted as a trusted advisor by conducting on-site visits to client locations, offering insights and recommendations for optimal solution implementation.
- Consulted on core billing systems for major telecom companies to meet CRM and convergent billing requirements.
- Conducted comprehensive market research on competing products to identify key areas for product improvement and differentiation.
- Integral member of a dedicated Research and Development (R&D) team, meticulously examining new components to ensure relevance and effectiveness in meeting evolving market needs.
- Played a pivotal role in go-to-market strategies, ensuring the product remains competitive and aligned with industry trends.
System Engineer
Infosys
Bangalore
12.2012 - 03.2014
- Dedicated manual testing specialist focused on ensuring the functionality and reliability of a CSR application utilized by client service representatives to address end-user and consumer queries.
- Proficient in executing test cases provided by clients with meticulous attention to detail, ensuring the application's effectiveness and user experience meet the highest standards.
- Committed to identifying and reporting any issues or discrepancies to facilitate continuous improvement and enhance customer satisfaction.
Education
Bachelor of Engineering - Computer Science
RGPV
Bhopal06-2012
Skills
- Lead Generation
- Business process modeling
- Data Flow Diagramming
- ITIL Framework
- Functional specifications
- Change Management
- Requirements Gathering
- User Acceptance Testing
- Software development life cycle
- Business Requirements
- End to End Delivery
- Program Management
- Project Delivery
- Robotic Process Automation
- Strategy Consultant
- Stakeholder Management & Engagement
- Safe Agile
- Product Development
- Product Designing
- REST API
- SQL
- MS Visio
Certification
- ITIL V4 Certified in Service Management.
Languages
English
First Language
Timeline
Sr. Systems Analyst
Mastercard
03.2023 - Current
Lead Business Analyst
Wipro
12.2019 - 03.2023
Delivery Manager
Webonise
05.2019 - 12.2019
Assistant Manager
Vodafone Shared Services
03.2016 - 12.2019
Consultant
CSG International
05.2014 - 03.2016
System Engineer
Infosys
12.2012 - 03.2014
Bachelor of Engineering - Computer Science
RGPV
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