Parna Bose
Kolkata,India
Summary
Dynamic professional with 8+ years of experience in project and program management, client account management, and service delivery. Proven track record in leading cross-functional teams, optimizing processes, and driving business success. Expertise in Jira implementation, stakeholder management, and Agile methodologies.
Focused on driving efficiency, optimizing processes, and ensuring seamless project execution. Open to new opportunities in Project/Program Management roles.
Overview
9
9
years of professional experience
Work History
Senior Associate | Client Account Manager (Onsite)
PwC
Kolkata, India
07.2022 - Current
- Led Jira implementation at Arab National Bank, improving project timelines and stakeholder satisfaction.
- Managed cross-functional teams, ensuring seamless execution and alignment with business goals.
- Developed project plans and conducted stakeholder workshops for requirement gathering.
- Optimized processes through data-driven insights and designed real-time performance dashboards.
Change Management Lead
Tata Consultancy Services
Kolkata, India
06.2016 - 07.2022
- Led change management strategies, ensuring compliance with ITIL best practices.
- Maintained zero SLA breaches by streamlining approval and implementation processes.
- Facilitated CAB meetings and governance reviews to drive successful change execution.
Release Manager
Tata Consultancy Services
Kolkata, India
06.2016 - 07.2022
- Managed Agile release processes, ensuring smooth deployments within bi-weekly sprints.
- Maintained release calendar, coordinated tasks, and conducted governance reviews.
- Optimized release workflows, enhancing efficiency and minimizing downtime.
Incident manager
Tata Consultancy Services
Kolkata, India
06.2016 - 07.2022
- Led major incident resolution, reducing downtime and ensuring quick service restoration.
- Analyzed trends, prepared dashboards, and provided actionable insights for continuous improvement.
- Coordinated global incident response and facilitated cross-functional communication.
Education
Bachelor of Technology - Industrial Engineering
GITAM University
Visakhapatnam Skills
- Project & Program Management
- Change & Release Management (ITIL)
- Agile & Jira Implementation
- Client & Stakeholder Management
- Process Optimization
- Team Leadership
TOOLS & TECHNOLOGIES
Jira | Confluence | SAP NetWeaver | ServiceNow | Remedy
Languages
English
Fluent
Hindi
Fluent
Telugu
Advanced
Bengali
Fluent
Timeline
Senior Associate | Client Account Manager (Onsite)
PwC
07.2022 - Current
Change Management Lead
Tata Consultancy Services
06.2016 - 07.2022
Release Manager
Tata Consultancy Services
06.2016 - 07.2022
Incident manager
Tata Consultancy Services
06.2016 - 07.2022
Bachelor of Technology - Industrial Engineering
GITAM University
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