Summary
Overview
Work History
Education
Skills
Websites
Software
Interests
Timeline
Generic
Paola Rodriguez Bernal

Paola Rodriguez Bernal

Finance Operations | Billing & O2C Lead | SaaS Revenue Operations
Amsterdam,NH

Summary

Finance & Operations professional with 12+ years of experience in billing, Order-to-Cash (O2C), AR, P2P, and compliance within SaaS and multinational settings. Skilled in process optimization, financial controls, and collaborating with cross-functional teams across ERP, CRM, and financial systems. Focused on integrity, customer experience, regulatory compliance, and leveraging automation to improve business performance and cash flow.

Overview

14
14
years of professional experience
3
3
Languages

Work History

Order-to-Cash (O2C) Project Lead

Workvivo by Zoom Communications Inc.
Amsterdam, North Holland
09.2023 - Current
  • Lead end-to-end Order-to-Cash operations, focusing on revenue recognition, accurate pricing, and contract compliance.
  • Develop and implement standardized billing guidelines to improve efficiency, consistency, and financial controls.
  • Collaborate closely with Sales, Finance, and Customer Success to align billing processes with business objectives.
  • Manage invoicing platform operations and swiftly resolve issues to ensure uninterrupted revenue flow.
  • Drive automation and process improvements to enhance operational efficiency and compliance with tax regulations.
  • Monitor and optimize Q2C processes to support accurate revenue reporting and cash flow management.

Billing Specialist (Customer Experience)

Zoom Communications Inc.
Amsterdam, North Holland
09.2020 - Current
  • Lead billing operations ensuring timely, accurate invoicing with a strong focus on exceptional customer experience.
  • Serve as primary point of contact for billing inquiries, providing proactive support and quick resolution to enhance customer satisfaction.
  • Build and maintain strong relationships with internal teams and customers to facilitate smooth billing communication.
  • Identify and resolve billing discrepancies to maintain trust and improve client retention.
  • Educate customers and internal stakeholders on billing policies to promote transparency and clarity.
  • Continuously optimize billing workflows to reduce errors and improve service quality.

Team Leader, Accounts Payable

John Bean Technologies Spain S.L.
Madrid, Madrid
12.2016 - 12.2019
  • Led a team of 6 in managing daily Accounts Payable operations across multiple European countries.
  • Oversaw invoice processing, vendor master data management, and payment proposals within ERP systems (Movex, M3).
  • Conducted intercompany reconciliations and supported month-end closing activities including accruals and reporting.
  • Implemented AP automation solutions that elevated efficiency and improved data accuracy.
  • Ensured compliance with SOX and statutory regulations and supported audit processes.
  • Maintained strong supplier relations through timely resolution of queries and payment issues.

Accountant, Financial Operations

ANOVO
San Sebastián De Los Reyes, Madrid
01.2013 - 12.2016
  • Managed accounts receivable and payable, ensuring timely collections and payments to optimize cash flow.
  • Processed PO and non-PO invoices accurately within SAP ERP, supporting financial transaction integrity.
  • Performed bank reconciliations and maintained detailed financial records.
  • Supported month-end closing with accruals, payment proposals, and financial reporting.
  • Set up and maintained vendor and customer data to ensure accuracy in ERP systems.
  • Reviewed and processed employee expense reports to facilitate timely reimbursements.

Compliance Control & Risk Intern

Pfizer, S.L
Madrid, Madrid
12.2011 - 12.2012
  • Assisted in developing and implementing compliance policies aligned with regulatory standards.
  • Supported risk assessments and compliance monitoring activities.
  • Helped deliver compliance training to increase organizational awareness.
  • Collaborated cross-functionally to address compliance issues and support risk mitigation strategies.
  • Supported audit preparation and documentation for internal and external reviews.
  • Conducted travel and expense audits, identifying weaknesses and recommending improvements.

Education

MBA - Business Administration

European Business School - EUDE
Madrid, Spain
04.2001 -

Master - International Relations

Universidad De Alcalá
Madrid, Spain
04.2001 -

Bachelor in Finance And International Trade - Finance

Universidad Sergio Arboleda
Bogotá, Colombia
04.2001 -

Skills

Financial process optimization

Project management

Process improvement

Dispute resolution

Customer relationship and management

Excellent communication

Adaptability and flexibility

Problem solving and critical thinking

Attention to detail

Ethical standards

Auditing experience

Cross-functional collaboration

Compliance and internal controls

Software

Zuora

SAP

Zendesk

ServiceNow

Salesforce

Hubspot

Xero ERP

Concur

Movex (Infor M3)

Seismic

Jira

Blackline

Interests

Volunteer Spanish Teacher for Immigrants at Speak Social

Timeline

Order-to-Cash (O2C) Project Lead

Workvivo by Zoom Communications Inc.
09.2023 - Current

Billing Specialist (Customer Experience)

Zoom Communications Inc.
09.2020 - Current

Team Leader, Accounts Payable

John Bean Technologies Spain S.L.
12.2016 - 12.2019

Accountant, Financial Operations

ANOVO
01.2013 - 12.2016

Compliance Control & Risk Intern

Pfizer, S.L
12.2011 - 12.2012

MBA - Business Administration

European Business School - EUDE
04.2001 -

Master - International Relations

Universidad De Alcalá
04.2001 -

Bachelor in Finance And International Trade - Finance

Universidad Sergio Arboleda
04.2001 -

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Paola Rodriguez BernalFinance Operations | Billing & O2C Lead | SaaS Revenue Operations