Pamela Poku
Trainer, Registered Nurse, Researcher & Sales
Remote
Summary
With a firm foundation in nursing, my career has evolved into perfecting the patient and end user experience throughout the healthcare continuum. This has ranged from training clinical end users to developing curriculums, product management, global demonstrations of healthcare solutions to research, developing and optimizing a variety of healthcare technologies. My experience enables me to look at organizational issues from various perspectives and offer solutions.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Operational Informatics Scientist
PHILIPS
Eindhoven
09.2021 - Current
- Developed and implemented performance improvement strategies and plans to promote continuous improvement (Scrum master)
- Conducted research, facilitated workshops and presented results to C-suit and management
- Led projects and analyzed data to identify opportunities for improvement.
- Drove operational improvements which resulted in savings and improved profit margins.
Strategic Business Manager
Philips
Eindhoven
12.2019 - 08.2021
- Key connector between the market, product management and R&D
- Managed LMS, trained new (onboarding) & existing sales team
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
Global Pre-Sales Manager
PHILIPS
Eindhoven
09.2018 - 12.2019
- Managed LMS, trained sales team and super-users on EHR.
- Understanding customers’ needs, pains and articulating an end-to-end solution that addresses these
- Product marketing – Clinical content creation, writing case studies and white papers for internal & external use
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities by delivering presentations and educating on product and service features and offerings
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
Training Application Specialist
Radboudumc, Epic
Nijmegen
11.2016 - 08.2018
- Planning, designing, implementing & maintaining LMS
- Created, reviewed and edited a variety of training materials such as presentations, documents, training manuals, online courses and videos
- Responsible for onboarding clinicians and training them on how to use the EMR
- Provided 2nd and 3rd level technical support and troubleshooting to clinicians
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Clinical Education Manager (Amongst Other Roles)
Complex Care Consultancy
London
09.2013 - 11.2016
- Provided clinical leadership in the organization. Coordinating client and patient experience and demonstrating clinical expertise in pediatric complex care delivery
- Developed and managed the clinical education and training program used to teach internal and external carers and nurses.
- Responsible for the learning and developmental needs of 152 nurses and carers in the region.
- Leading clinical recruitment, compliance, medical screening, training and development of
new and existing staff
Senior staff Nurse
Shooting Star Chase Hospice
Kinston
06.2012 - 09.2013
- Nurse in charge, managing a team of 10-12 nurses and carers
- Caring for children with a variety of complex healthcare needs ranging from palliative, terminal to respite care
- Lead training nurse responsible for determining clinical competencies of junior members of staff
- Lead nurse in respiratory ventilation (CPAP and BIPAP via Nippy and Resmed ventilator)
PICU Nurse
St. Georges Hospital
05.2010 - 05.2012
- Caring for acutely and critically ill children from a variety of clinical areas requiring supportive ventilation (BIPAP,
- CPAP)
- Clinical skills including ventilation monitoring, phlebotomy/cannulation, medication administration (via central venous catheters, intravenous)
Education
Master of Science - Global Health
University of London
London 09.2022 - Current
Bachelor of Science - Business Management
University of Plymouth
Plymouth 09.2012 - 07.2015
Bachelor of Science - Nursing
Kingston University
Kingston, United Kingdom 09.2006 - 07.2011
Scrum Master - Scrum
Agile Training
01.2021 - 03.2021
Diploma in Teaching - Teaching
DTTL
01.2014 - 12.2015
Skills
Medical Devices & Solutions
Clinical Subject Mater Expert
Presentations, Demonstrations & Public Speaking
Training & education
Research
Technical writing
Sales
Certification
Agile training (Scrum Master)
Timeline
Master of Science - Global Health
University of London
09.2022 - Current
Agile training (Scrum Master)
07-2022
Operational Informatics Scientist
PHILIPS
09.2021 - Current
Scrum Master - Scrum
Agile Training
01.2021 - 03.2021
Value Proposition
06-2020
Strategic Business Manager
Philips
12.2019 - 08.2021
Global Pre-Sales Manager
PHILIPS
09.2018 - 12.2019
Training Application Specialist
Radboudumc, Epic
11.2016 - 08.2018
Diploma in Teaching - Teaching
DTTL
01.2014 - 12.2015
Diploma in Teaching
01-2014
Clinical Education Manager (Amongst Other Roles)
Complex Care Consultancy
09.2013 - 11.2016
Bachelor of Science - Business Management
University of Plymouth
09.2012 - 07.2015
Senior staff Nurse
Shooting Star Chase Hospice
06.2012 - 09.2013
PICU Nurse
St. Georges Hospital
05.2010 - 05.2012
Bachelor of Science - Nursing
Kingston University
09.2006 - 07.2011