Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Pallavi Laha

Salesforce Developer
Utrecht

Summary

Dynamic Salesforce developer/consultant with a proven track record of multiple certifications and extensive hands-on experience. Known for fostering close collaboration with customers to deliver tailored solutions that drive business success.

Overview

11
11
years of professional experience
2014
2014
years of post-secondary education
7
7
Certifications

Work History

Salesforce Consultant

Eviden Netherlands BV
01.2022 - Current
  • Collaborated directly with business stakeholders to gather B2B telecom requirements, and translated them into scalable Salesforce solutions.
  • Designed and implemented OmniScripts, DataRaptors, and Integration Procedures using Vlocity to support service activation, SIM swap, and bundle change flows.
  • Developed complex, custom Lightning Web Components (LWCs) to deliver tailored UI experiences for enterprise users.
  • Built robust Apex classes, triggers, and validation rules to enforce critical business rules, and ensure data consistency.
  • Integrated Salesforce with multiple third-party systems to support seamless provisioning of end-to-end service orders.
  • Managed deployment activities using GitHub and Copado, ensuring smooth releases across sandboxes and production environments.

Salesforce Consultant

Tata Consultancy Services
01.2021 - 01.2022
  • Designed and implemented OmniScripts, DataRaptors, and Integration Procedures using Vlocity to support Medicare Shop, Buy, and Enroll processes.
  • Developed Vlocity Product Modeling and Quoting Business Processes to provide tailored health plans and prescription options to end users.
  • Built custom Lightning Web Components (LWC) using Vlocity libraries to meet specific Medicare workflow requirements.
  • Created server-side logic using Apex, including triggers, validation rules, and helper classes, to enforce business rules.
  • Automated business processes using Process Builder, Workflow Rules, and Approval Processes, for seamless plan enrollment and eligibility checks.
  • Managed code versioning and deployments via GitHub and AutoRABIT, ensuring CI/CD compliance and environment integrity.

Salesforce Developer

Atos Syntel Ltd
04.2019 - 01.2021
  • Designed and developed customer-facing CRM workflows for acquisition, re-order, and MACD change flows using Salesforce Vlocity (OmniStudio).
  • Built OmniScripts, DataRaptors, and Integration Procedures to streamline sales and service operations for Fixed Internet Services.
  • Developed reusable components like Cards, CLM integrations, and DocuSign automation to digitize and accelerate contract lifecycle management.
  • Created and customized community pages using Experience Builder for seamless customer engagement and self-service.
  • Implemented validation rules, workflows, approval processes, and REST API integrations using Apex to enhance CRM functionality.
  • Managed code deployment using Copado and Change Sets, ensuring smooth release cycles and version control through TFS.

Software Engineer - Salesforce

Cognizant Technology Solutions Corp.
01.2015 - 03.2019
  • Led end-to-end QA efforts during the migration from Siebel CRM to Salesforce, including test planning, execution, and defect management, using HP ALM and VSTS.
  • Analyzed user stories, designed comprehensive test scenarios, and collaborated closely with cross-functional teams to ensure functional coverage, and UAT readiness.
  • Transitioned into Salesforce development, building custom objects, page layouts, record types, and business logic using Process Builder, Workflow, and Approval Processes.
  • Implemented complex validation rules and relationship models (lookup and master-detail) to support business workflows and data integrity.
  • Designed and enforced security controls by configuring roles, profiles, and sharing rules for different user groups.
  • Contributed to multiple successful Salesforce releases, reducing manual effort by automating key processes, and achieving a 40% improvement in approval cycle time.

Education

Bachelor of Technology - CSE

Guru Nanak Institute of Technology
Kolkata, India
01-2014

Skills

SFDC

Forcecom IDE

VS Code

Apex

Vlocity

Omniscript

Dataraptor

Integration procedure

Copado

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Certification

Salesforce Javascript Developer I

Accomplishments

  • Received Value award for being Most Adaptive Person in the team from Atos|Syntel
  • Awarded as the Best Team Player for efficiently handling all the challenges in terms of requirement analysis and strict deadlines from Atos|Syntel.
  • Received client appreciations multiple times for the fast-paced quality delivery and for the commitment shown in meeting project deadlines.

Timeline

Salesforce Consultant

Eviden Netherlands BV
01.2022 - Current

Salesforce Consultant

Tata Consultancy Services
01.2021 - 01.2022

Salesforce Developer

Atos Syntel Ltd
04.2019 - 01.2021

Software Engineer - Salesforce

Cognizant Technology Solutions Corp.
01.2015 - 03.2019

Bachelor of Technology - CSE

Guru Nanak Institute of Technology

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