Pablo Mallah

• Worked to meet or exceed specific targets for Turnover Growth, Sold Quantities Growth and Margin over Sales.
• Managed budgets responsibly, ensuring optimal allocation of resources for staffing, inventory purchases, and marketing initiatives.
• Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
• Conducted regular performance evaluations for staff members, identifying opportunities for improvement and offering constructive feedback.
• Established team priorities, maintained schedules and monitored performance.
• Resolved escalated customer complaints professionally and diplomatically, ultimately turning complaints into satisfied customers.
• Reduced employee turnover rate through establishing a positive work environment and fostering strong team dynamics.
• Managed the hiring process for new employees, ensuring a thorough screening of candidates and selecting new talents to join the team.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Moving to the Netherlands further broadened my horizons and gave me more opportunities to keep developing myself. Here I was able to take over on more HR and Customer Satisfaction related topics, contributing to recruiting and training new employees and dispensing my experience over the role and the company to my fellow Department Managers.

• Worked to meet or exceed specific targets for Turnover Growth, Sold Quantities Growth and Margin over Sales.
• Managed budgets responsibly, ensuring optimal allocation of resources for staffing, inventory purchases, and marketing initiatives.
• Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
• Conducted regular performance evaluations for staff members, identifying opportunities for improvement and offering constructive feedback.
• Established team priorities, maintained schedules and monitored performance.
• Resolved escalated customer complaints professionally and diplomatically, ultimately turning complaints into satisfied customers.
• Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.

After establishing myself as a successful Department Manager at Decathlon San Giovanni Lupatoto, I took over Front Desk Customer Service responsibilities and Safety support for the Operations Manager of the store along with my duties of Department Manager.

• Worked to meet or exceed specific targets for Turnover Growth, Sold Quantities Growth and Margin over Sales.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
• Restocked and reshelved merchandise, clearly labeling items, and arranging according to size or color.
• Coordinated in-store logistics process: unloading of the delivery, efficient sorting out of the merchandise, ensuring a quick and efficient reshelving process.

During this three years apprenticeship I received all the necessary trainings to pursue the Department Manager career path in Decathlon. I learned the ins and outs of the Retail work and I developed the necessary Leadership, Time Management and Organizational skills to grow into a Full Time Department Manager.