Pablo Howard Navarro
Voorschoten,Netherlands
Summary
Seasoned Bartender / Head Waiter with over 10 years in high-end hospitality. Delivers exceptional customer service while crafting cocktails and managing large groups. Enhances guest satisfaction through attentive table service and effective conflict resolution. Maintains high service standards and efficiently handles orders in fast-paced environments.
Overview
3
3
Languages
1
1
Certification
16
16
years of professional experience
Work History
Waiter
Hotel Best Siroco
Benalmádena costa Málaga
2022.04 - 2026.06
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Received positive feedback from customers on service quality, contributing to overall customer satisfaction.
- Welcomed customers, addressed inquiries, and took drink orders to enhance the dining experience.
- Cleared and reset tables efficiently to uphold restaurant cleanliness and readiness for new guests.
- Removed trash and used dishes from tables to keep the dining area tidy.
- Followed all health and safety regulations set by the restaurant.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
Waiter
Las Yucas
Benalmádena Torrequebrada
2020.02 - 2022.04
- Delivered exceptional customer service as a waiter at Las Yucas, enhancing guest satisfaction over two years.
- Executed accurate order taking and timely food delivery, ensuring a seamless dining experience.
- Cultivated strong interpersonal skills through engaging interactions with customers and colleagues in a dynamic cafeteria environment.
Waiter
Maracas Bilbil Beach Bar
Benalmádena
2015.05 - 2020.02
- Provided attentive service to guests in a busy dining environment. with a friendly, welcoming attitude and a smile on my face.
- Utilised strong time management skills to deliver prompt service during peak hours.
- Developed comprehensive knowledge of menu items, specials, and pricing to enhance customer experience.
Head Waiter
Restaurante Mariano
Málaga centre
2010.04 - 2015.10
- Developed and implemented strategies to improve customer satisfaction and loyalty.
- Demonstrated effective time management to deliver prompt service, enhancing customer experience.
- Established a reliable system for tracking customer orders and food sales, ensuring accuracy and efficiency.
- Delegated tasks to team members, optimising workflow and supporting team collaboration.
Education
High-School Degree graduate -
E.S.O, El castillo
Ronda, Málaga2004-01
Title Certificate - Junior High School Studies
C.P El Tomillar
Arroyo de la Miel2000-01
Skills
- Table service expertise
- Menu knowledge and awareness
- Food safety compliance
- Order management
- POS systems operation
- Cash handling proficiency
- Customer management
- Service recovery
- Time management skills
- Attention to detail
- Adaptability and flexibility
- Teamwork and collaboration
- Effective communication
- Interpersonal relations
- Patient and calm nature
- Problem-solving strategies
Languages
English
Advanced
C1
Spanish
Advanced
C1
Dutch
Beginner
A1
Certification
- Vocational Training in Gardening, Ovoide Study Centre (Title certificate)
- Advanced Course for Maître d', Online (First Grade Certificate Title) - (Professional Waiter, Wine Tasting, Organization of Small Events and Protocols)
- Ms Office Suite
- Extensive knowledge in managing POS software: Bartolomé and Cryma.
- Advanced user-level proficiency in Microsoft Windows.
Hobbies
Gym, biking, climbing, surfing., I'm really into staying active and enjoying the great outdoors. Rock Climbing and surfing are my go-to activities for a thrill and a chance to connect with nature. I find these hobbies not only keep me fit but also help me tackle challenges and appreciate the beauty of the natural world. Overall, they play a big part in my life, keeping me energized and ready for anything.
Timeline
Waiter
Hotel Best Siroco
2022.04 - 2026.06
Waiter
Las Yucas
2020.02 - 2022.04
Waiter
Maracas Bilbil Beach Bar
2015.05 - 2020.02
Head Waiter
Restaurante Mariano
2010.04 - 2015.10
High-School Degree graduate -
E.S.O, El castillo
Title Certificate - Junior High School Studies
C.P El Tomillar