OZGECAN DOGU

Project Management

• Overseeing end-to-end (E2E) processes for multi-product LV and MV Engineering-to-Order switchgear systems, ensuring seamless coordination from order placement to final delivery.

Project Planning & Stakeholder Management

• Driving project planning initiatives using MS Project, conducting milestone meetings with stakeholders, and ensuring alignment with on-time delivery goals and project objectives.

Problem Solving & Customer Support

• Conducted Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT), identifying and troubleshooting issues encountered during these processes.
• Effectively communicated identified problems to relevant departments, ensuring timely resolution and customer satisfaction.

Customer Experience and Communication

• Acted as a liaison between sales and IT teams, ensuring effective communication for streamlined E2E SAP implementation within Eaton Electrical Systems EMEA.

Process Analysis and Optimization

• Conducted FIT/GAP analysis on new processes and tools to mitigate deviations from standard Quote-to-Cash (QTC) workflows. Leveraged UML (Unified Modeling Language) to create detailed process diagrams and improve system understanding.

Problem-Solving and IT Support

• Collaborated with IT teams to troubleshoot complex issues, participated in user testing events, and validated system enhancements. Applied UML for visualizing and resolving technical challenges.

Training and User Enablement

• Trained sales employees on SAP QTC and CRM tools, including Salesforce CPQ, ensuring seamless adoption of new systems.

Agile Project Management

• Engaged in daily Scrum Methodologies, contributing to iterative development cycles, sprint planning, and retrospectives. Ensured continuous improvement of processes and tools by incorporating feedback and aligning team efforts.

Data Analysis and Visualization

• Cleaned, analyzed, and visualized data to generate dynamic sales reports using Power Query and DAX measurements in PowerBI.
• Developed a reporting system for the Turkey Country Sales Organization, providing insights on sales, profit, demand, and backlog, segmented by time, salesperson, division, product type, etc.

Sales Training and Digital Integration

• Trained local sales teams on technical and digital topics to enhance their integration with Eaton's digital solutions, ensuring improved collaboration and productivity.

Sales Reporting and Pipeline Management

• Prepared monthly sales pipeline reports for all countries in the CEE region, ensuring up-to-date tracking of sales performance.
• Monitored SLAs of sales team members through Salesforce Customer360 and reported outdated open SLAs to ensure timely action.

Validation Documentation and Test Reviews

• Prepared comprehensive validation documents and test reviews for Computerized Systems Validation (CSV) projects.
• Applied project management and change management methodologies to ensure successful implementation and compliance.