OUSSAMA ABID
SALE,Sale
Summary
Trilingual, service-focused professional with strong international exposure and experience in fast-paced, customer-facing environments. Naturally calm, diplomatic, and observant — even under pressure. Enthusiastic about global cultures, aviation, and delivering unforgettable passenger experiences with empathy and professionalism. Fully prepared to uphold Emirates’ world-class standards and safety-first ethos.
Overview
7
7
years of professional experience
Work History
Customer care representative
Foundever
Rabat
10.2023 - Current
- Manage customer support for international clients in high-pressure service queues
- De-escalate complex issues with empathy, clarity, and procedural knowledge
- Represent company brand with tact and professionalism in every interaction
- Awarded “Positive Attitude Recognition” by team leads (2024)
Cashier
Restaurant
Rabat
01.2022 - 07.2023
- Delivered efficient service while managing long queues and peak demand
- Maintained global food safety and service standards
- Learned to balance speed, accuracy, and friendliness under time pressure
- Helped train two new recruits on service procedures and guest interaction
Waiter
Freelance Roles
Rabat
02.2018 - 03.2019
- Delivered seamless table service during events and dinner rush hours
- Handled multi-table sections while keeping a composed and guest-first attitude
- Regularly received positive feedback from guests and supervisors
Education
High School Diplomat - Economics
Abbas Miftah
SaleUndergraduate - English Studies
College of Language and Literature
RabatSkills
- Trilingual: Fluent in Arabic, English & French
- Adaptability: Thrives in multicultural and dynamic environments
- Customer-Centered: Conflict resolution & guest satisfaction expert
- Team Player: Collaborative, accountable, and positive in any group dynamic
- Professional Presence: Calm demeanor, polished communication
- Resilience Under Pressure: Handles high-stress, high-volume tasks with composure
Languages
English
Fluent
Arabic
Fluent
French
Advanced
ADDITIONAL INFORMATION
- Height: 190 cm | Weight: 83 kg
- No visible tattoos or piercings
- Languages: Arabic, English, French
- Travel Experience: France, Spain, Turkey, and other European countries
- Open to Relocation: Fully available to relocate to Dubai and work rotating shifts, weekends, holidays
Timeline
Customer care representative
Foundever
10.2023 - Current
Cashier
Restaurant
01.2022 - 07.2023
Waiter
Freelance Roles
02.2018 - 03.2019
High School Diplomat - Economics
Abbas Miftah
Undergraduate - English Studies
College of Language and Literature
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