OTTONIEL GUGLIETTA
ITCountry Manager
Monterrey
Summary
Dynamic IT Manager with over 10 years of experience. Specializes in effective communication between business units and IT teams to deliver successful solutions. Proven expertise in problem-solving and overcoming technical challenges. Strong track record in organizational management, and IT vendor management, focusing on building strategic vendor relationships and negotiating contracts to ensure alignment with IT objectives and drive operational efficiency.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
IT Country Manager
GM Financial Mexico
Monterrey
02.2020 - Current
- Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
- Negotiated with service providers and vendors to improve margins, saving $150,00 annually.
- Established strong relationships with key industry players for business growth and expansion.
- Developed and implemented IT dashboards for Mexico, Chile, Colombia, and Brazil, delivering key metrics for executive decision-making during monthly business reviews.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Facilitated meetings and produced detailed summary reports for local Executive Committee members, enhancing communication and strategic alignment on technology initiatives.
Sr. Technical Product Owner
GM Financial Mexico
Monterrey
09.2015 - 01.2020
- Researched product's technical specifications for Commercial Credit, Finance and Sales areas to develop new enhancements for the Floor Plan (Wholesale) and Retail products in Mexico, Brazil, Chile, Colombia, and Peru
- Liaised with product team and development team to help break down requirements for Floor Plan & Retail products' improvement
- Led ceremonies, demos and production proving activities
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
IT Lead & Product Owner
General Motors, GMF Venezuela
Caracas
07.2010 - 08.2015
- Led the Products team (Retail, Salvage & Wholesale) to successful drive the executions of processes, initiatives, and projects in order to meet business expectations
- Successfully managed IT department, overseeing all IT projects and any technical matters.
- Responsible for managing completed transformation on existing data center area enhancing and improving efficiency with no business disruption.
- Ensured effective management of procurement function, with budgets of more than $900,000 by year, working closely with suppliers and using extensive technical knowledge when sourcing hardware and software products.
- Maintained full-service desk control, successfully supporting more than 120 users and managing all technical issues.
IT Finance and Demand Business Analyst
Colgate Palmolive
Caracas
01.2006 - 01.2010
Education
Bachelor of Engineering Technology -
UCAB
Venezuela 02.1999 - 02.2004
MBA - Business Administration
IESA
Venezuela 01.2006 - 03.2008
Skills
- Product Planning
- Design Thinking
- Logistics management
Vendor relationship management
Budget management
Certification
Enterprise Design Thinking practitioner (IBM)
Awards
- Innovator of the year nominee.
- 2021 Innovator of the quarter winner - Q2.
- 2021 Recognition Award (SRS Implementation).
- 2017 Recognition of Excellence Awards.
- 2014 - 2015 Special Recognition.
- IT continuous improvement - 2015.
Accomplishments
- Created a prototype for a new Customer Service system solution.
- Design & Build of a new account statement layout for retail customers in GMF Mexico.
- Completed a full assessment involving all the IT teams to evaluate the impact of implementing a new Leasing Company.
- Led the implementation of more than 96 interfaces for the implementation of a new Retail management system.
- Owned and prioritized product backlog.
- Transformed local (Mexico) initiatives in Global implementations for 12 International Operations countries (EU & LATAM) within GM Financial.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Managed activities between more than 10 different vendors and teams within organization (India, UK, US, and Mexico).
- Led activities involved in Design Thinking for new potential solutions, products, and improvements that involves use of technology.
- Responsible for evaluating IT Risks (Risk Assessments) for all New Products, related to Wholesale business across all Latin American countries.
Timeline
IT Country Manager
GM Financial Mexico
02.2020 - Current
Sr. Technical Product Owner
GM Financial Mexico
09.2015 - 01.2020
IT Lead & Product Owner
General Motors, GMF Venezuela
07.2010 - 08.2015
MBA - Business Administration
IESA
01.2006 - 03.2008
IT Finance and Demand Business Analyst
Colgate Palmolive
01.2006 - 01.2010
Bachelor of Engineering Technology -
UCAB
02.1999 - 02.2004
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