Oscar Sarmiento
Caracas
Summary
Resourceful and detail-oriented professional with more than 5 years of expertise in customer service, property management, and quality analysis. Skilled in managing multiple tasks, evaluating compliance, and optimizing processes. With a proven ability to enhance service, lead operational efficiency, and support teams in healthcare, property management, and business environments.
Overview
9
9
years of professional experience
Work History
Property Manager's Assistant
DKCK
11.2022 - 09.2025
- Part time.
- Managed various compliance and administrative tasks, including handling DOB, ECB, DSNY, and HPD violations using the Jack Jaffa system.
- Oversaw and followed up on tenant work orders through ManageGo, coordinating repairs between tenants and vendors to ensure timely completion.
- Tracked lease agreements and coordinated renewals with tenants using DocuSign to streamline documentation and maintain accurate records.
- Monitored tenant court dates and reminded clients when necessary, ensuring compliance with legal requirements.
- Managed tenant collections, following up on late payments, and maintaining detailed Excel reports on payment status and property progress.
- Generated regular reports on maintenance, collections, and lease activity to support property management decision-making.
Collector
Metamax
11.2022 - 10.2024
- Part time.
- Contacted Miami-based tenants to collect monthly rent payments, apply late fees, and coordinate payment arrangements when necessary.
- Managed past-due accounts and assisted in coordinating eviction processes in compliance with company policies.
- Prepared and maintained accurate reports on collections, outstanding balances, and tenant payment history.
- Collaborated with the property management team to track rent status and support financial reporting.
- Communicated professionally with tenants to resolve billing inquiries and provide clear information about account balances.
Quality Analyst
SDM Global
09.2019 - 09.2022
- Started as a Telemarketer (Sales Agent) handling medical equipment such as braces, canes, and walkers.
- Accurately collected basic patient medical history, diagnoses, illnesses, and PII (e.g., Social Security, health insurance ID, product sizes).
- Submitted requests to the processing department, ensuring accuracy and compliance with internal procedures.
- HIPAA-trained and certified, ensuring proper handling of sensitive patient information.
- Promoted to Quality Analyst after one year, expanding responsibilities to reviewing sales calls for a wider range of U.S. health insurance products, including medical girdles, DNA tests for heart and cancer patients, and glucose monitors for diabetes management.
- Evaluated compliance with U.S. telemarketing and legal standards, ensuring all calls met company and federal regulations.
- Documented findings accurately in internal systems and reported non-compliance issues to supervisors for corrective actions.
- Contributed to improving call quality by identifying patterns, recommending process adjustments, and providing feedback to sales teams.
- Collaborated with the quality assurance team to maintain consistent performance and uphold ethical communication practices.
E-Commerce Assistant Manager
Borea C.A
11.2016 - 08.2019
- Worked for an outsourcing company that managed Amazon product listings for multiple clients.
- Started as an e-commerce agent listing and managing Amazon products, ensuring accurate descriptions and timely updates.
- Promoted after 6 months to team supervisor for consistently exceeding performance targets.
- Oversaw a small remote team responsible for product uploads and quality control, setting daily goals and providing feedback to improve efficiency.
- Prepared weekly reports on listings, sales trends, and team performance to support business decision-making.
Education
High School Diploma -
U.E “Nuestra Señora Santa Ana”
07-2016
Costumer Service -
Coursera
04-2022
Skills
- English C1 (Advanced)
- Tenant and property management
- Compliance and regulatory adherence
- Customer relationship management
- Collections and payment tracking
- Team supervision and leadership
- Data Entry
- Telemarketing and sales
- Conflict resolution
- Process optimization
- Attention to detail
- Time management
- HIPAA compliance
- Excel, QuickBooks
- Document management and e-signature (DocuSign)
Timeline
Property Manager's Assistant
DKCK
11.2022 - 09.2025
Collector
Metamax
11.2022 - 10.2024
Quality Analyst
SDM Global
09.2019 - 09.2022
E-Commerce Assistant Manager
Borea C.A
11.2016 - 08.2019
High School Diploma -
U.E “Nuestra Señora Santa Ana”
Costumer Service -
Coursera
Basic Data
- Name: Oscar Sarmiento
- Date of Birth: 1997-09-29
- ID number: 186975844