Summary
Overview
Work History
Education
Skills
Timeline
Basic Data
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Oscar Sarmiento

Oscar Sarmiento

Caracas

Summary

Resourceful and detail-oriented professional with more than 5 years of expertise in customer service, property management, and quality analysis. Skilled in managing multiple tasks, evaluating compliance, and optimizing processes. With a proven ability to enhance service, lead operational efficiency, and support teams in healthcare, property management, and business environments.

Overview

9
9
years of professional experience

Work History

Property Manager's Assistant

DKCK
11.2022 - 09.2025
  • Part time.
  • Managed various compliance and administrative tasks, including handling DOB, ECB, DSNY, and HPD violations using the Jack Jaffa system.
  • Oversaw and followed up on tenant work orders through ManageGo, coordinating repairs between tenants and vendors to ensure timely completion.
  • Tracked lease agreements and coordinated renewals with tenants using DocuSign to streamline documentation and maintain accurate records.
  • Monitored tenant court dates and reminded clients when necessary, ensuring compliance with legal requirements.
  • Managed tenant collections, following up on late payments, and maintaining detailed Excel reports on payment status and property progress.
  • Generated regular reports on maintenance, collections, and lease activity to support property management decision-making.

Collector

Metamax
11.2022 - 10.2024
  • Part time.
  • Contacted Miami-based tenants to collect monthly rent payments, apply late fees, and coordinate payment arrangements when necessary.
  • Managed past-due accounts and assisted in coordinating eviction processes in compliance with company policies.
  • Prepared and maintained accurate reports on collections, outstanding balances, and tenant payment history.
  • Collaborated with the property management team to track rent status and support financial reporting.
  • Communicated professionally with tenants to resolve billing inquiries and provide clear information about account balances.


Quality Analyst

SDM Global
09.2019 - 09.2022
  • Started as a Telemarketer (Sales Agent) handling medical equipment such as braces, canes, and walkers.
  • Accurately collected basic patient medical history, diagnoses, illnesses, and PII (e.g., Social Security, health insurance ID, product sizes).
  • Submitted requests to the processing department, ensuring accuracy and compliance with internal procedures.
  • HIPAA-trained and certified, ensuring proper handling of sensitive patient information.
  • Promoted to Quality Analyst after one year, expanding responsibilities to reviewing sales calls for a wider range of U.S. health insurance products, including medical girdles, DNA tests for heart and cancer patients, and glucose monitors for diabetes management.
  • Evaluated compliance with U.S. telemarketing and legal standards, ensuring all calls met company and federal regulations.
  • Documented findings accurately in internal systems and reported non-compliance issues to supervisors for corrective actions.
  • Contributed to improving call quality by identifying patterns, recommending process adjustments, and providing feedback to sales teams.
  • Collaborated with the quality assurance team to maintain consistent performance and uphold ethical communication practices.

E-Commerce Assistant Manager

Borea C.A
11.2016 - 08.2019
  • Worked for an outsourcing company that managed Amazon product listings for multiple clients.
  • Started as an e-commerce agent listing and managing Amazon products, ensuring accurate descriptions and timely updates.
  • Promoted after 6 months to team supervisor for consistently exceeding performance targets.
  • Oversaw a small remote team responsible for product uploads and quality control, setting daily goals and providing feedback to improve efficiency.
  • Prepared weekly reports on listings, sales trends, and team performance to support business decision-making.

Education

High School Diploma -

U.E “Nuestra Señora Santa Ana”
07-2016

Costumer Service -

Coursera
04-2022

Skills

  • English C1 (Advanced)
  • Tenant and property management
  • Compliance and regulatory adherence
  • Customer relationship management
  • Collections and payment tracking
  • Team supervision and leadership
  • Data Entry
  • Telemarketing and sales
  • Conflict resolution
  • Process optimization
  • Attention to detail
  • Time management
  • HIPAA compliance
  • Excel, QuickBooks
  • Document management and e-signature (DocuSign)

Timeline

Property Manager's Assistant

DKCK
11.2022 - 09.2025

Collector

Metamax
11.2022 - 10.2024

Quality Analyst

SDM Global
09.2019 - 09.2022

E-Commerce Assistant Manager

Borea C.A
11.2016 - 08.2019

High School Diploma -

U.E “Nuestra Señora Santa Ana”

Costumer Service -

Coursera

Basic Data

  • Name: Oscar Sarmiento
  • Date of Birth: 1997-09-29
  • ID number: 186975844

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