Orlando Careaga Lira

- Manage and resolve service risks from escalations, make proactive decisions, and monitor loads to meet objectives.
- Communicate with carriers and stakeholders across various platforms and collaborate with account management to ensure exceptional service.

• Executed billing tasks and recorded information in company databases.
• Verified accuracy of billing data and corrected discrepancies.
• Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
• Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.

• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• Generated leads for sales and rental properties through chat messages and referrals.

• Customer service representative at Chime Bank
• Bank advisor
• Managed high call volumes efficiently while maintaining a professional demeanor and quality service for all customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.