Sports Analysis & Journalism
Omid Basir
RMA & Customer Service Specialist
Eindhoven
Summary
Results-driven RMA & Customer Service Specialist with over 10 years of experience in returns processing, customer engagement, digital marketing, and inventory management. Proven success in streamlining workflows, enhancing customer satisfaction, and optimizing digital platforms to boost revenue. Proficient in data analysis, troubleshooting, and process improvement to achieve operational excellence.
Overview
22
22
years of professional experience
2
2
Certifications
3
3
Languages
Work History
RMA Administrator
Super Micro Computer, Inc.
06.2022 - 01.2025
- Reduced RMA processing time by 25% through optimized workflows and automation
- Developed streamlined procedures for handling return requests, improving efficiency
- Coordinated with supply chain teams to minimize inventory discrepancies by 15%
- Resolved customer inquiries, achieving a 97% customer satisfaction rate
Founder
EMEA Solution
01.2019 - 03.2022
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Created organization's mission and vision statements for use by employees.
Customer Service Representative
DHL
07.2018 - 11.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Founder & SEO Strategist
Iran-Iran Company
12.2006 - 08.2016
- Built and scaled an independent news platform, growing the user base to 133,000+ members
- Engineered an SEO strategy that boosted website traffic by 250%, ranking it among Iran's top 250 websites
- Optimized digital marketing campaigns, reducing acquisition costs and increasing engagement
SEO Consultant
Peyke Bartar
02.2012 - 02.2013
- Increased monthly website traffic from 5M to 15M through data-driven SEO tactics
- Enhanced advertising efficiency, cutting costs by 40% through Google referral optimization
Affiliate Marketer & SEO Specialist
Iran-Iran Company
02.2012 - 12.2012
- Led SEO and affiliate marketing strategies, improving online visibility and conversions
- Conducted competitor research to enhance content optimization, driving traffic growth
Technical & Customer Service Supervisor
Shatel
02.2003 - 12.2006
- Managed and trained a customer support team, improving response time by 30%
- Created troubleshooting documentation, reducing escalation cases by 20%
Education
International Business Management
Fontys
Eindhoven, Netherlands 04.2001 -
Skills
Office administration
Customer service
MS office
Administrative support
Problem-solving
Business administration
Customer needs assessment
Video marketing
Competitor analysis
Mobile marketing
Viral marketing
Web analytics
Certification
Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
Interests
Content Creation
Health & Fitness
Timeline
RMA Administrator
Super Micro Computer, Inc.
06.2022 - 01.2025
Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
03-2022
Founder
EMEA Solution
01.2019 - 03.2022
Customer Service Representative
DHL
07.2018 - 11.2018
SEO Consultant
Peyke Bartar
02.2012 - 02.2013
Affiliate Marketer & SEO Specialist
Iran-Iran Company
02.2012 - 12.2012
Founder & SEO Strategist
Iran-Iran Company
12.2006 - 08.2016
ACCP
07-2006
Technical & Customer Service Supervisor
Shatel
02.2003 - 12.2006
International Business Management
Fontys
04.2001 -
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